First Citizens Bank · 1 day ago
Equipment Finance Customer Service Specialist I
Jacksonville, FL
Full-time
Onsite
Entry Level
1+ years expFirst Citizens Bank is seeking an Equipment Finance Customer Service Specialist I to work in a call center environment. The role involves providing administrative and customer service support, handling inquiries, and ensuring operational efficiency within the Equipment Finance Division.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Inbound Calls - Performs a full range of customer service activities by responding promptly and accurately to customer inquiries via inbound calls and emails. Processes a variety of customer requests within low to medium complexity levels which includes account reconciliation, account updates, document requests, copy of invoices, buyout quotes, web portal troubleshooting, etc
Operations and Administration - Performs duties as assigned to ensure operational efficiency. Complies with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures. Completes required training by established deadlines
Qualification
Required
High School Diploma or GED and 1 years of experience in Customer Service
Advanced written and verbal communication skills
Business professional call experience and etiquette
Proficient with Microsoft Office Suite; Excel, PowerPoint, Word
Motivated and driven to learn
Preferred
Call Center experience
Banking/Finance industry experience
Salesforce/CRM experience
Sales Experience/skills
Experience in retail banking
Large Financial Institution (LFI) experience
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase