CLEAR · 1 day ago
IT Support Specialist
New York, New York, United States
Full-time
Onsite
New Grad, Entry Level
$70K/yr - $90K/yr
0+ years expCLEAR is transforming the way people live, work, and travel with its identity platform. The IT Support Specialist I will troubleshoot hardware and software issues, support AV needs for meetings, and ensure new hires are set up for success, all while delivering high-quality customer service.
BiometricsFacial RecognitionIdentity ManagementSecurity
Responsibilities
Assist end-users by troubleshooting basic hardware, software, and connectivity issues both in-person and remotely
Image and deploy Mac and Windows OS hardware to ensure new employees have the necessary equipment
Manage user accounts in Google Workspace by confirming email addresses, updating distribution lists, and handling shared resources
Set up and monitor audio-visual systems for company meetings and events
Contribute to creating and updating how-to guides and process documentation
Arrange warranty repairs, maintain stockrooms, and perform physical asset counts
Respond to support tickets promptly, prioritizing tasks based on urgency and impact
Provide exceptional customer service, including support for executive or VIP users with a white-glove approach
Eagerly learn IT processes and procedures, adapting quickly to new technologies and embracing change
Qualification
Required
0-2+ years of experience in IT support or a related field
Excellent interpersonal skills
Familiarity with Windows and Mac operating systems, as well as common applications like Zoom and Slack
Ability to troubleshoot basic technical issues
Effective communication skills with excellent verbal and written skills
Organizational skills and ability to multitask and manage time effectively
Ability to work well independently and collaboratively within a team
Motivated self-starter who picks up new skills quickly
Demonstrating a bias for action by proactively addressing issues
Benefits
Comprehensive healthcare plans
Family-building benefits (fertility and adoption/surrogacy support)
Flexible time off
Annual wellness stipend
Free OneMedical memberships for you and your dependents
A CLEAR Plus membership
A 401(k) retirement plan with employer match
Catered lunches every day
Fully stocked kitchens
Stipends and reimbursement programs
Company
CLEAR
CLEAR is an identity company that uses biometrics to build a connected world that’s smarter and more secure. It is a sub-organization of Alclear LLC.
1001-5000 employees
H1B Sponsorship
CLEAR has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (3)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$135MKey Investors
United AirlinesT. Rowe PriceDelta Air Lines
2021-06-30IPO
2021-02-08Private Equity· $100M
2019-07-29Corporate Round
Leadership Team
Caryn Seidman-Becker
Chairman and CEO
Recent News
2025-12-30
Company data provided by crunchbase