ITS Logistics · 1 day ago
Customer Service Representative - Haslet
Fort Worth, Texas, United States
Full-time
Onsite
New Grad, Entry Level
$24/hr - $24/hrITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. The Account Specialist is responsible for maintaining great working relationships with clients and handling their day-to-day business needs, ensuring effective communication and service delivery.
LogisticsRetail
Responsibilities
Oversee client accounts, provide exemplary and personal service to a variety of customers
Assist in order processing, leveraging several different digital platforms
Control effective communications for your accounts by acting as a liaison between your customer and the warehouse operations team. This includes:
Communication of inbound/outbound demand and special customer needs
Working with ITS’ Fleet and Freight Brokerage to better serve your customers
Providing consistent and professional communication with clients regarding the status of their orders or special projects
Understand and act in accordance with client contracts, perform basic billing and auditing
Create and maintain documented standard operating procedures specific to your clients
Qualification
Required
Proficiency with automated information systems to research and resolve client related issues
Strong proficiency with MS Office Suite (Word, Excel, Outlook, etc.)
Excellent verbal and written skills (phone etiquette and fluency in English required)
Must possess excellent problem diagnosis and resolution skills
Willingness to go 'above and beyond' in the spirit of client support
Strong work ethic and a positive attitude
Company
ITS Logistics
ITS Logistics is a logistics company that offers Retail Compliance services.
Founded in 1999
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-06-17Acquired
Leadership Team
Scott Pruneau
Chief Executive Officer
Dan Allen
Founder
Recent News
ITS Logistics
2025-11-20
Company data provided by crunchbase