Cleveland Clinic · 1 day ago
Safety Quality Patient Experience - Specialist I
Cleveland, OH
Full-time
Hybrid
Mid, Senior Level
$58K/yr - $88K/yr
5+ years expCleveland Clinic is a respected healthcare organization that focuses on patient safety and quality. The Safety Quality and Patient Experience (SQPE) Specialist will direct safety, quality, and patient experience work while coordinating improvement initiatives and managing performance across departments.
Health CareHospitalMedicalNon Profit
Responsibilities
Direct safety, quality, and patient experience work within assigned scope of responsibility
Coordinate and implement improvement initiatives using the Cleveland Clinic Improvement Model
Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics
Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies
Manage performance improvement regarding SQPE with all departments providing patient care
Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff
Act as the primary resource for staff to facilitate overall operations of programs
Develop meaningful quality assurance and improvement activities with clinical and operations leadership to establish when a deviation in standard practice has occurred
Act as a consultant in educating and evaluating clinical and support department staff regarding quality management regulations and standards of care
Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation
Incorporate regulatory and accreditation standards into improvement activities around SQPE
Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance
Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations
Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects
Facilitate dashboard reviews, data analysis and decision-making from data
Manage stakeholder relationships, project risks and project changes
Lead projects and facilitate multidisciplinary teams leveraging advanced continuous improvement and project management tools
Coach smaller improvement teams to success with their quality improvement projects at the local level
Report on medical errors/near misses and corrective actions taken
Oversee the management and use of medical error information
Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE
Qualification
Required
Bachelor's Degree in Nursing, Healthcare Administration, Business, Engineering or a related field
Five years of related experience with SQPE and performance improvement programs or related healthcare experience
Master's degree can offset two (2) years of related experience
Experience working with Joint Commission, HFAP or CMS surveys and processes, preferably in a leadership/coordinator role
In-depth knowledge of patient safety best practices, Joint Commission standards and conditions of participation
Familiarity with basic statistical analysis, continuous improvement tools and change management technique
Certified Patient Safety Professional (CPPS) within two years of hire
Preferred
Master's Degree
Current licensure as a Registered Nurse (RN)
Certified Professional in Healthcare Quality (CPHQ)
Healthcare Accreditation Certification Program (HCAP), Certified Joint Commission Professional (CJCP), Process Improvement Certification, Certification in Infection Control (CIC) or Certified Patient Experience Professional (CPXP)
Clinical experience
Transplant related experience
Transplant regulatory experience
Benefits
Healthcare
Dental and vision benefits
Retirement savings account contributions
Company
Cleveland Clinic
Cleveland Clinic is a non-profit medical center that combines clinical and hospital care with research and education. It is a sub-organization of Ashtabula Regional Medical Center.
10001+ employees
H1B Sponsorship
Cleveland Clinic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (89)
2024 (78)
2023 (100)
2022 (60)
2021 (71)
2020 (46)
Funding
Current Stage
Late StageTotal Funding
$362.54MKey Investors
National Institutes of HealthNational Cancer InstituteAgency for Healthcare Research and Quality
2023-02-21Grant· $3.14M
2022-09-22Grant· $7.9M
2022-06-30Grant· $14.2M
Leadership Team
Delos Cosgrove
CEO & President
Tomislav Mihaljevic
President & Chief Executive Officer, Cleveland Clinic
Recent News
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