Tellus Solutions, Inc ยท 1 month ago
Manager, Patient Experience
Tellus Solutions, Inc is seeking a Manager of Patient Experience to drive a culture of patient-centered care. This role involves translating assessments of patient experience into actionable behaviors to enhance the patient and family experience.
Information ServicesInformation TechnologyProfessional ServicesSoftware
Responsibilities
The Performance Improvement /Patient Experience RN Manager will drive and foster a culture of patient-centered care while improving the patient and family experience
This individual is responsible for translating information received from objective and subjective assessments of patient experience and patient relations into actionable behaviors
Qualification
Required
Completion of an accredited Registered Nurse program
Bachelor's degree from an accredited College or University in related field required
Current California RN License
3 years of clinical experience in an acute with leadership abilities
1 year of quality or performance improvement experience including data analysis and management
Preferred
Master's degree from an accredited College or University in related field
Certified Patient Experience Professional (CPXP)
Certified Professional in Healthcare Quality (CPHQ)
Experience in patient advocacy or complaint/grievance management