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Lifespan of Greater Rochester · 5 days ago

Program Coordinator- Health Insurance Information Counseling & Assistance Program (HIICAP)

Rochester,NY,US

Full-time

Onsite

Mid Level

$21.50/hr - $21.50/hr

3+ years exp

Lifespan of Greater Rochester is a trusted mission-driven nonprofit dedicated to helping older adults navigate the challenges of longer life. The HIICAP Coordinator oversees the local program for Monroe and Livingston County, managing volunteers and coordinating community outreach to provide Medicare guidance to beneficiaries and their families.

Elder CareNon ProfitTraining

Responsibilities

Recruit, screen, train, and support volunteer HIICAP counselors

Supervise daily activities, manage schedules, and implement strategies

Schedule presentations and outreach on Medicare, Part D, Advantage plans, and Medicare assistance Programs

Assist counselors with complex client issues, fraud/abuse reporting, appeals, and low-income subsidy applications (Extra Help, MSPs) and call SHIP for client information

Build relationships with agencies and community groups to promote Medicare presentations

Ensure counselors provide objective information on Medicare, Medigap, Advantage plans (Part C, and drug plans (Part D)

Oversee volunteers’ daily activities

Recruiting and training new volunteers

Scheduling volunteers time

Scheduling Medicare presentations and tabling events such as health fairs in the community

Back up to HIICAP Director and Program assistant

Qualification

Certified NYS HIICAP CounselorExtensive knowledge of MedicareVolunteer ManagementCommunity LiaisonHealth Insurance CounselingAnalytical skillsComputer experienceOrganizational skillsCommunication skillsInterpersonal skillsProblem-solving skills