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S&P Global · 1 day ago

Head of Digital Experience, Global Technology Services - Mobility

Centreville, VA

Full-time

Onsite

Director/Executive

$170K/yr - $220K/yr

10+ years exp

S&P Global is a leading provider of essential intelligence in the global marketplace, and they are seeking a Head of Digital Experience to oversee the end-to-end employee technology experience. This role will focus on scaling digital workplace capabilities globally while ensuring a consistent and intuitive experience for a geographically distributed workforce.

AnalyticsBusiness IntelligenceCreditEnterprise SoftwareFinanceFinancial ServicesInformation ServicesMarket Research

Culture & Values

No H1B

U.S. Citizen Only

Responsibilities

Define and own the global digital workplace and end-user experience strategy

Establish global standards, service models, and experience principles

Ensure consistent employee experience across regions while enabling local flexibility

Use data and feedback to continuously improve global employee technology experience

Partner with HR, Security, Facilities, and business leaders on onboarding/offboarding

Own global end-user computing strategy (laptops, mobile devices, peripherals, VDI)

Define global device standards, lifecycle, procurement, and refresh programs

Lead conference room and workplace technology across offices worldwide

Ensure reliable hybrid meeting experiences across regions and facilities

Lead a global, follow-the-sun end-user support model (Tier 1–3)

Establish global SLAs, XLAs, and service performance metrics

Standardize support processes while accounting for regional requirements

Drive self-service, automation, and shift-left strategies at scale

Own global collaboration and productivity platforms (Microsoft 365, Teams, Zoom, Slack)

Define governance, lifecycle management, and usage standards globally

Drive adoption, training, and best practices across diverse regions and cultures

Partner with Security and Compliance on data residency and regulatory requirements

Partner with HR, Security, Facilities, and business leaders on global onboarding/offboarding

Lead and develop globally distributed teams and regional leaders

Manage global vendor relationships and strategic partnerships

Own global budgets and cost optimization for end-user technology

Drive operational excellence and service consistency worldwide

Ensure accessibility, inclusivity, and usability for a diverse global workforce

Qualification

Digital workplace experienceCollaboration platforms expertiseGlobal helpdesk operationsEndpoint managementGlobal IT service deliveryVendor managementExecutive communicationCultural awarenessStakeholder managementChange managementLeadership skills

Required

10+ years of experience in digital workplace, end-user computing, or IT service delivery

4+ years leading global teams across multiple regions and time zones

Proven experience running global helpdesk and end-user support operations

Deep expertise in collaboration platforms (M365, Teams, Zoom, Slack) at enterprise scale

Experience with endpoint management at scale (Intune, Jamf, Workspace ONE)

Experience supporting thousands of employees across multiple countries

Strong understanding of global IT service delivery models

Experience balancing standardization with regional autonomy

Calm, decisive leader in high-volume operational environments

Strong executive communication and stakeholder management skills

Understanding of global security, privacy, and data residency considerations

Experience in large, multinational enterprises

Familiarity with global ITSM platforms and processes (ServiceNow, Jira Service Management)

Global mindset with strong cultural awareness

Benefits

Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on.

Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.