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CoServ · 1 day ago

Relationship Development Manager

Corinth, TX

Full-time

Onsite

Mid Level

4+ years exp

CoServ is focused on strengthening relationships with their members, customers, and partners. The Relationship Development Manager is responsible for fostering these relationships, ensuring satisfaction, and acting as a liaison between CoServ and key stakeholders, while also contributing to strategic planning and community outreach initiatives.

EnergyOil and GasSolar

Responsibilities

Serve as an advocate and primary contact between key accounts, cities, and elected officials for CoServ Electric and CoServ Gas

Contribute to the development of strategic plans for key accounts

Promote, educate, and sell CoServ’s concept to key accounts and cities

Explore opportunities to leverage technology for improved client interactions and service delivery

Educate key accounts on CoServ service offerings and provide overview of Texas utility markets

Play a key role in securing service obligations, monitoring progress, and ensuring commitments are met and on schedule

Assists in and promotes economic development

Facilitate effective communication of area business and economic development activities with appropriate internal departments

Work closely with leadership to align relationship management strategies with overall company goals

Engage with professional organizations and various Economic Development Corporations through membership and networking

Attend and actively participate in government meetings such as: City Council, Planning and Zoning Committees, Economic Development, Commissioner’s Court, focusing on published agenda items that may impact CoServ

Represent CoServ by participating in community groups, specialized committees, and boards (i.e., Chamber of Commerce, Economic Development, service organizations, etc.)

Lead and/or participate in community outreach programs and initiatives

Enhance the company’s visibility and visibility and reputation in the communities served

Function as a subject matter expert for cities / communities including: CoServ policies and procedures, City Franchise Agreements, CoServ Electric Rates and Tariff, CoServ Gas Rates and Tariff, industry tech advancements, and market news

Implement a comprehensive communication strategy for all key accounts to include cities and/or government contacts

Collaborate with the Energy Efficiency team to resolve escalated Key Account conflicts through investigation and effective communication

Identify sponsorship opportunities and collaborate with Community Relations Department

Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor

Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support

Mitigate usage concerns by analyzing rates and plan comparisons, and clearly illustrate CoServ’s rate structure options to large Key Accounts

Monitor economic trends and demographic shifts to anticipate opportunities and challenges providing recommendations for strategic adjustments as needed

Perform annual historical review and advise Key Accounts of facility usage trends as needed

Provide territory activity evaluations

Attends professional training, development conferences, seminars and workshops as directed

Attends training required by CoServ

Knowledge of CoServ electric and gas equipment and devices

Consistently represent CoServ in a professional manner

Some travel

Performs other duties and activities as directed

Qualification

Relationship managementElectric power distributionPublic interactionCertified Key Account ExecutiveAdvanced Microsoft OfficeConflict managementCommunicationCritical thinkingTeamworkPresentation skills

Required

High School Diploma or G.E.D equivalency

A bachelor's degree or 4 years work experience in a related field in lieu of degree

Experience in electric power distribution or utility operations, public operations, public interaction and/or other relationship centric work experience

Excellent verbal and written communication skills

Ability to work under strict deadlines and demonstrate critical thinking skills

Ability to work in both office and field environments

Demonstrate ability to prioritize and organize job activity

Strong computer skills

Knowledge of basic mathematics

Professionally manage and mediate conflict

Ability to work independently, with minimum supervision, and in teams

Skills in developing and delivering oral and written presentations

Ability to use standard office/business equipment in a safe manner and observe all safety rules and regulations

Manage appropriate documentation to support department initiatives

Ability to lift a minimum of 25 pounds