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Bob Jones University · 1 day ago

IT Support Center Technician

Greenville, SC

Full-time

Onsite

New Grad, Entry Level

Bob Jones University is seeking an IT Support Center Technician to provide Tier 1 and Tier 2 technology support for employees' computers, applications, printers, and phones. The role involves assisting with user issues, training student technicians, and continuously improving user experiences with supported technologies.

Higher Education

Culture & Values

Responsibilities

Provide solutions to user issues with computer hardware, network, printers and software

Answer customer calls to the IT Support phone line and provide assistance

Provide onsite assistance with setup and troubleshooting of customer equipment

Research and recommend technical solutions to challenges as they arise

Maintain documentation about issues and solutions

Continually improve user experiences with all supported technologies

Assist with the training and oversight of student technicians

Communicate in a timely and professional manner

Other duties as assigned by supervisor

Qualification

Technical computer supportTroubleshooting capabilitiesOperating systemsComputer hardwareBasic knowledge of LANLead othersWillingness to learnCommunication skillsTake initiative

Required

Ability to lead others

Ability to work with frequent interruptions

Ability to take initiative in solving problems

Knowledge of operating system platforms such as Windows and Apple

Basic knowledge of LAN, hubs, switches and network configuration

Some experience in technical computer support

Ability to interface with users and discuss issues in language that users will understand

Knowledge of computer hardware and software components

Working knowledge of basic office and non-standard applications

Troubleshooting capabilities

Excellent communication skills, written and oral

Ability and willingness to learn new technologies

An applicant must be a born-again Christian who has a personal relationship with Jesus Christ

Each applicant must agree with and affirm the Bob Jones University creed, mission and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc

Employees are expected to maintain a conservative lifestyle and support Bob Jones University's positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc

Employees are to be active members of a local Bible believing church which holds orthodox theology

Applicants must be committed to providing students an excellent, world-class education from a biblical worldview

Required Education: Bachelors