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Walmart Canada · 1 day ago

Senior Manager, Technology Operations

Bentonville, AR

Full-time

Onsite

Mid, Senior Level

$90K/yr - $180K/yr

5+ years exp

Walmart Canada is seeking a Senior Manager, Technology Operations to lead the way in redefining online shopping experiences for business customers. This role involves driving strategic vision for B2B site experience, overseeing key initiatives and ensuring operational excellence while collaborating with cross-functional teams.

DeliveryRetailShopping

Responsibilities

Understand how customers, especially business customers, shop online, and you use strategic thinking and innovation to build frictionless, consistent, and high-performing site experiences

Anticipate industry needs and differentiates Walmart Business by driving new capabilities, site features, and functionality across the end-to-end experience

Apply data, analytics, and market insights to translate complex information into strategic actions, roadmap priorities, and measurable improvements

Strong focus on operational excellence, identifying opportunities to streamline processes, enhance efficiency, and scale best-in-class workflows

Decision and coordination skills when faced with conflicting or ambiguous inputs

Influence without authority, tackle ambiguous problems, build trust quickly and align cross-functional partners, from Product and Engineering to Marketing, Merchandising, Finance, and Leadership

Prioritize collective success and thrive in a collaborative environment, actively mentoring team members and helping others excel

Creating a frictionless and smooth site and product experience for business customers

You will design and execute the holistic site strategy for key Walmart Business industries and verticals as well as our Homepage, leveraging insights to craft customer-centric journeys, optimize content, navigation, taxonomy, and search, and build consistent and high-performing experiences across mobile and desktop

You’ll lead end-to-end redesigns of core experiences, such as the homepage, tax exemption tools, spend analytics, rewards, and account management, driving clarity and value for B2B customers

You’ll identify industry trends, customer needs, and competitive whitespace to shape the strategic roadmap and narrative across industries

Using functionalities like taxonomy, visual merchandising, and search, you’ll translate insights into cohesive storytelling that resonates with business customers and supports their operations at scale

You’ll oversee reporting, dashboards, and ongoing insights to track performance across traffic, conversion, search behavior, engagement, and industry growth

By integrating macroeconomic trends, competitive intelligence, and customer behavior modeling, you’ll guide decisions that strengthen both short-term execution and long-term strategy

You’ll influence senior leaders and cross-functional teams by providing strategic recommendations, aligning roadmaps, and driving prioritization across product discovery, launches, conversion initiatives, and enterprise services

You will lead cross-functional forums to streamline decision-making, improve processes, and scale best practices across Walmart Business

You’ll develop efficient workflows, operational routines, and repeatable processes that enable teams to execute with precision

You will mentor associates, build strong talent pipelines, and embed Walmart’s values—Respect, Integrity, Service, and Excellence—into the operating culture

By removing obstacles, anticipating risks, and establishing scalable systems, you’ll ensure consistent delivery of high-quality experiences and high-impact business outcomes

Qualification

Program ManagementData AnalyticsProject ManagementECommerce ExperienceCross-Functional LeadershipOperational ExcellenceTeam MentoringStrategic ThinkingAdaptabilityCommunication Skills

Required

Bachelor's degree in business or related field OR equivalent experience

5+ years of experience in Merchandising, Site Experience, Product, or Site Merchandising

Analytical and process-oriented, with strong decision-making skills

Demonstrated ability to set clear objectives and measure performance

Experience working cross-functionally across Product, Engineering, Marketing, and Merchandising

Adaptable, assertive, and comfortable navigating fast-paced environments with shifting priorities

Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area

7 years' experience in project management, program management, program operations, or related area

2 years' supervisory experience

Preferred

Master's degree in Business or related field

4+ years leading or managing teams

4+ years in a consumer- or business-focused eCommerce environment

Strong leadership capabilities

Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area

Background in creating inclusive digital experiences

Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards

Knowledge of accessibility best practices

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.