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Ramp · 1 week ago

Scaled Customer Activation Manager | Bill Pay Specialist

United States

Full-time

Remote

Mid Level

$94K/yr - $202K/yr

3+ years exp

Ramp is a financial operations platform focused on modern finance teams and AI integration. They are seeking a Bill Pay Specialist Customer Success Manager to own client activation and growth, ensuring efficient onboarding and support for Ramp's Bill Pay tool.

FinanceFinancial ServicesFinTech

Responsibilities

Become an expert in Ramp’s Account Payable (Bill Pay) and Procurement products and drive efficient, thorough onboarding of new customers at scale

Directly own a book of micro-SMB and SMB customers through 1:1 onboarding, while supporting peers in deploying Bill Pay successfully

Ensure customers are fully onboarded to Ramp within 60 days and under two calls, delivering a smooth, structured activation experience

Balance multiple priorities across implementation, follow-up, troubleshooting, and proactive outreach

Partner closely with Product to ensure customer insights, feedback, and pain points are surfaced, reviewed, and prioritized

Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency

Help maintain Ramp’s industry-leading customer satisfaction by delivering exceptional support and guidance

Continuously grow, learn, and adapt within a fast-paced startup environment

Qualification

Customer successProject managementTechnical consultingProduct operationsAccounting systemsAccounts payable knowledgeCommunication skillsProblem-solving

Required

Minimum 3 years of experience in customer success, account management, technical consulting, or product operations

Exceptional project management, organization, and time management skills

Excellent verbal and written communication abilities

Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds

Strong desire to become a product expert—understanding not just how Ramp works, but why it was built the way it was, and communicating that effectively

Curiosity and a hunger to learn, problem-solve, and troubleshoot complex issues

Proven track record of exceeding quota or outperforming key metrics

Ability to anticipate customer needs and position product solutions effectively

High adaptability and comfort operating in a fast-paced, constantly evolving environment