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Slingshot Aerospace · 1 day ago

IT Lead

United States

Full-time

Remote

Senior Level

$130K/yr - $155K/yr

5+ years exp

Slingshot Aerospace is a company focused on delivering high-compliance IT services to both commercial and government customers. The IT Lead is responsible for managing day-to-day IT operations, ensuring reliable and secure systems, and proactively supporting business needs through automation and technical execution.

AerospaceAnalyticsSimulationSoftware

No H1B

U.S. Citizen Only

Responsibilities

Manages the day to day IT Team

Provide top-tier technical support and troubleshooting for end users across Mac and Windows workstations, Microsoft applications, and other business systems, handling issues of all complexity

Act as the senior escalation point for Tier 2/3 service desk issues while remaining directly hands-on with tickets and troubleshooting

Mentor and lead IT Team

Deliver white-glove VIP support for executives and mission-critical users

Participate in an on-call rotation to provide after-hours emergency support for critical systems

Focus on proactive support by addressing root causes, improving systems, and preventing repeat issues

Execute and continuously improve onboarding and offboarding processes, including access provisioning, device setup, and secure deprovisioning

Manage hardware procurement, asset tracking, lifecycle management, and secure disposal

Build and maintain automation for onboarding, offboarding, and access workflows

Manage and support Mac and Windows endpoints at scale using MDM platforms including Microsoft Intune and Addigy

Create OS update policies, automate patch management, compliance enforcement, and manage all endpoints

Deploy and maintain all business applications across Mac and Windows environments

Ensure reliable cross-platform integration between macOS systems and Microsoft services

Administer identity and access management platforms with Okta as the primary IdP, supporting SAML, OIDC, OAuth, MFA, and lifecycle-based access controls

Design and maintain automation using Okta Workflows or similar low-code tools for identity lifecycle management, approvals, and access provisioning

Manage integrations between Okta and other systems

Administer Microsoft 365 services including Teams, OneDrive, SharePoint, Exchange, Azure, and Entra ID

Manage and support a broad ecosystem of SaaS applications across engineering, business, and operations functions

Capable of identifying key opportunities for automations using Okta Workflows

Administer and support CrowdStrike for host management, detection, response and incident support

Administer and support Zscaler for secure access and Zero Trust networking

Ensure host and access controls align with Infosec and compliance requirements

Provide hands-on support for corporate networking including LAN/WAN connectivity, firewalls, DNS, routing, VPN, and Zero Trust access

Support Zero Trust networking solutions such as Zscaler

Provide backup support to the Global Sensor Network including networking, Linux systems, firewalls, and Zero Trust environments

Implement and maintain backup and recovery solutions for endpoints and critical systems

Develop and maintain automation using Bash, PowerShell, and Python and API’s

Apply DevOps concepts including configuration and infrastructure as code (e.g., Terraform)

Use GitHub for version-controlled automation and operational tooling

AWS or similar

Proactively identify and eliminate unnecessary manual steps, designing reliable systems that operate with minimal intervention

Create and maintain durable technical documentation for service desk processes, MDM, identity, networking, automation, and tooling

Maintain accurate inventories of endpoints, access, and IT-owned systems

Provide backup support to Infosec and GRC for audits, access reviews, evidence collection, and remediation

Support IT-side execution during security and operational incidents in coordination with Infosec

Operate IT systems in a high-compliance environment including CMMC and NIST 800-171

Qualification

IT EngineeringEndpoint ManagementIdentity ManagementAutomationSaaS AdministrationNetworking FundamentalsLinux AdministrationWindows AdministrationProactive ApproachCommunication Skills