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TP-Link Systems Inc. · 1 day ago

Technical Support Engineer - Early Careers

Irvine, CA

Full-time

Onsite

New Grad, Entry Level

$80K/yr - $100K/yr

TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products. They are seeking an independent, technology-driven professional to serve as the first point of contact for network support issues, focusing on troubleshooting and resolving customer inquiries through various communication channels.

ElectronicsHardwareHealth CareInternetSoftware

No H1B

Responsibilities

Provide customer support by phone, chat, and email

Troubleshoot and resolve networking related problems in a timely manner

Uncover customer's needs, creating solutions, and resolving problems

Make a positive impression with customers through best-in-class customer service

Immediate escalation of critical problems

Document support tickets escalate complex issues to higher-level support teams

Walk customers through hardware installation or software configuration process

Qualification

Technical support experienceWiredWireless NetworkingBachelor's degreeCustomer service experienceNetworking features knowledgeCommercial networking product configurationVerbal communicationWritten communication

Required

Bachelor's degree in Business Information Management, Communication, Computer Science, or a related field

Experience in business customer technical support experience via chat, phone or email

Experience working in customer service or call/support center environments

Able to provide customer solutions based on requirements and TP-Link business products

Exceptional verbal and written communication skills. Ability to explain technical concepts to non-technical users clearly and effectively

Able to provide customer solutions based on requirements and TP-Link business products

Preferred

Experience supporting SMB/Enterprise products is a plus

Knowledge of Wired and Wireless Networking (TCP/IP, DHCP, DNS, IGMP, 802.1X) and common networking features (VPN, 802.1Q VLAN, VoIP, Multicast, Centralized Network Management)

Experience configuring at least one type of commercial networking product, such as firewalls, VPN routers, switches, or wireless access points