Customer Success Manager jobs in United States
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ComTec Systems · 1 day ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
money$45K/yr - $50K/yr
date2+ years exp

ComTec Systems is seeking a Customer Success Manager to oversee client relationships and enhance customer satisfaction. The role involves managing Tier 3 accounts, providing platform training, and collaborating with various teams to improve the customer experience and develop support materials.

IT ManagementTelecommunicationsWeb Hosting
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Growth Opportunities

Responsibilities

Ensure clients continuously renew with services while closely managing each client and their evolving business needs
Gather client insight into additional services, applications or offerings that are requested and resent back to ComTec Executive leadership team
Provide platform training for new and existing customers
Be fearless in suggesting changes that improve ComTec’s customers experience across all departments
Work closely with Marketing to develop collateral needed to support Customer Success activities
Work closely with Channel Development to ensure Customer Success activities are inclusive of Channel partners
Manage existing contracts and contract renewals for all products and services
Mediate troubles, billing disputes & surveys
Communicate with existing clients (via telephone and site visits) to resolve problems, complete satisfaction surveys
Maintain daily activities in business management platform to track interactions
Provide daily/weekly updates to manager on individual activity
Interact routinely with Sales and Marketing Teams and interdepartmentally to discuss customer account improvements, leads, as well as recommend improvements
Other duties assigned by management
Assist with building client facing literature, training, and messaging

Qualification

Customer Success ManagementAccount ManagementSalesforceTelecom industry experienceTraining experienceGeneral technology backgroundVerbal communicationWritten communicationInterpersonal skillsPresentation skillsProblem solvingTeam playerOrganizational skillsDetail oriented

Required

Minimum of 2 years CSM experience or Account Management experience
Excellent verbal, written, interpersonal & presentation skills
Ability to solve practical problems, provide clear and concise resolution in a timely manner
Motivational team player, yet performs well independently
Strong business acumen
Organized & detail oriented, especially in fast-paced, empowered environment
General technology background & commitment to learning ComTec products in a detailed manner

Preferred

Entry level sales or BDR/SDR experience a plus
Training experience a plus
Experience in the Telecom industry a plus
Salesforce experience would also be helpful

Company

ComTec Systems

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ComTec Systems specializes in networking, IT infrastructure, VoIP, hosting, cloud, telecommunication, IT management and data solutions.
dateFounded in 1988
location
Vineland, New Jersey, USA
people-size51-200 employees
web-link
https://comtecsystems.net/

Funding

Current Stage
Growth Stage

Leadership Team

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Michael Vertolli
President/CEO
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Company data provided by crunchbase