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PhyNet Dermatology LLC · 1 day ago

Patient Services Representative II - Front Desk - Atlanta, GA

Atlanta, GA

Full-time

Onsite

Entry Level

1+ years exp

Phynet Dermatology is seeking a dedicated and detail-oriented Patient Services Representative II - Front Desk to provide exceptional service across multiple healthcare facilities. This role is critical in ensuring seamless patient registration, appointment scheduling, and the accurate triaging of clinical calls while maintaining operational efficiency and upholding the highest standards of patient care.

Health Care

Responsibilities

Act as the initial point of contact for patients, fostering a professional, welcoming, and courteous environment

Manage registration processes with accuracy, coordinating appointments to optimize clinic workflows

Efficiently triage and route clinical calls to the appropriate healthcare professionals, ensuring timely and precise responses to patient inquiries

Assist patients with completing required forms, providing clear instructions, and resolving questions to facilitate accurate and efficient processing

Ensure the reception area and lobby are clean, organized, and reflective of the organization’s commitment to professionalism

Address patient concerns promptly, escalating complex issues to appropriate departments for swift and effective resolution

Consistently meet or exceed productivity standards while maintaining a comprehensive understanding of billing practices and the range of medical services offered

Accurately input and manage referral data within the system

Oversee the filing, retrieval, and organization of medical records and patient charts to ensure timely access

Demonstrate dependable attendance and punctuality to support the consistent delivery of patient care

Perform other duties as assigned by the supervisor to enhance the effectiveness and efficiency of healthcare operations