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Ventures Unlimited Inc · 1 day ago

Nice CXOne Senior Developer

Detroit, MI

Full-time

Onsite

Mid, Senior Level

3+ years exp

Ventures Unlimited Inc is seeking a Nice CXOne Senior Developer to join their team. The role involves designing, developing, and customizing NICE CXone applications, as well as building integrations between CXone and enterprise systems.

ConsultingInformation TechnologyStaffing Agency

Diversity & Inclusion

Hiring Manager

Prabhakar Choudhary

Responsibilities

Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio

Hands-on experience with NICE CXone development (Studio, APIs, scripting)

Strong understanding of Cisco UCCE/UCCX call flows and routing logic

Proficiency in programming languages (JavaScript, Python, or .NET)

Experience with REST APIs, web services, and data exchange formats (JSON, XML)

The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications

Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools)

Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone

Translate Cisco call flows and routing scripts into NICE CXone equivalents

Work with NICE CXone APIs, RESTful services, and connectors for third-party systems

Develop automation scripts for provisioning and configuration

Work closely with infrastructure engineers, QA teams, and Cisco/NICE support

Prepare technical documentation, migration guides, and code repositories

Qualification

NICE CXone developmentCisco UCCE/UCCXREST APIsJavaScriptPython.NETJSONXMLAutomation scriptsTechnical documentation

Required