ESFM® USA · 2 days ago
FACILITIES PROGRAM MANAGER
Houston, TX
Full-time
Onsite
Mid, Senior LevelESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). The Facilities Program Manager will lead the Account Management team and will be a Communications and Performance Management leader.
Facility ManagementProfessional ServicesService Industry
Responsibilities
Responsible to create and execute a communications/performance strategy. Leading and developing the change management strategy for developing and sustaining a cadence of communications/performance for a variety of audiences regarding contract performance and changes resulting from new operations
Responsible for leading governance, procurement, safety, and compliance programs ensuring strategies are defined and deliverables are achieved
Serves as main point of contact and administrator for processes to support site management and governance including change requests, investment project requests and escalations
Partners with account finance to identify cost savings opportunities and manage savings approval process
Responsible for creating and managing tools and technology programs to actively monitor and report site performance:
Key Performance Indicators (KPIs) and Operational Performance Indicators (OPIs)
ESFMx Dashboard (Financial Reporting/Work Order Management)
SharePoint Document Repository and Management
Define and implement Key Performance Indicators (KPIs) as outlined in the MVA and Operational Performance Indicators (OPI)
Create standard for site level and business unit level reporting and own development of materials monthly, quarterly and annually including Quarterly Business Reviews (QBR)
Partner with site teams and SMEs to create actions plans for areas where there are performance opportunities:
Manage teams to ensure project activities are closed and communicated as defined in PMO Transformation meetings
Draft messages on behalf of the leadership team, leveraging strategic and tactical messages and, with input from leaders, incorporate relevant current issues
Qualification
Required
Experience in leading account management teams
Strong communication skills for creating and executing a communications/performance strategy
Experience in change management strategy development and execution
Knowledge of governance, procurement, safety, and compliance programs
Ability to serve as a main point of contact and administrator for site management processes
Experience in partnering with finance to identify cost savings opportunities
Ability to create and manage tools and technology programs for monitoring site performance
Experience in defining and implementing Key Performance Indicators (KPIs) and Operational Performance Indicators (OPIs)
Ability to create standard reporting materials for site level and business unit level
Experience in managing teams to ensure project activities are closed and communicated effectively
Ability to draft strategic and tactical messages on behalf of the leadership team
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
ESFM® USA
ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).
Founded in 2004
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase