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TDS Telecommunications LLC · 1 day ago

Inbound Sales Advisor

United States

Full-time

Remote

New Grad, Entry Level

$17.66/hr - $26.48/hr

0+ years exp

TDS Telecommunications LLC is a company dedicated to connecting people through cutting-edge fiber internet technology. As an Inbound Sales Advisor, you will play a crucial role in growing and retaining customers by providing exceptional service and meeting sales goals for various products.

Telecommunications

Responsibilities

Delivers sales results by providing exceptional customer service. Exceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product Offerings. Consults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value

Maintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiries. Is responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenue

Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals

Maintains regular attendance and promptness for work

Special Projects as assigned by Supervisor

Qualification

Sales experiencePC proficiencyTelecommunication knowledgeNegotiation skillsCustomer service skillsProblem solving skillsInterpersonal communication

Required

6+ months experience in a sales role

2+ years' experience using a PC with various software packages

Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs

Preferred

6+ months experience in a fast-paced environment managing multiple tasks

6+ months experience working with detailed data

Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service

Ability to meet or exceed sales goals

Ability to handle a high volume of phone calls in a structured, contact center environment

Understanding of the telecommunication industry

Understanding of telecommunication products and services

Excellent interpersonal communication skills (i.e., verbal, written, listening)

Problem solving skills (i.e. customer complaints, competitive issues)

Successful completion of classroom training will be required

Demonstrated success in a competitive sales environment

Able to Work Overtime with Advance Notice

Ability to Work shift with ending time of 10 p.m. CST and a Saturday Rotation

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Life Insurance

401(k) Plan

Generous Vacation & Paid Sick Leave

Seven Paid National Holidays & One Floating Holiday

Paid Parental Leave (6 weeks after 12 months of employment)

Adoption & Surrogacy Assistance

Employee Assistance & Wellness Programs

Short-Term & Long-Term Disability

TDS Service Discounts

Education Assistance

Paid Volunteer Time

Company

TDS Telecommunications LLC

Glassdoor3.5

TDS Telecommunications LLC (TDS Telecom/TDS®) delivers high-speed internet, TV entertainment, and phone services to a mix of small to mid-sized urban, suburban and rural communities throughout the U.S.

Founded in 1969

Madison, WI, US

1001-5000 employees