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Trustco Bank · 1 day ago

Head Teller - Exit 8 Branch - Clifton Park, NY

Clifton Park, NY

Part-time

Onsite

Mid Level

$19/hr - $22/hr

Trustco Bank is committed to fostering a supportive and inclusive workplace, and they are seeking a Head Teller to lead a talented team. This role involves providing exceptional customer service, supervising teller operations, and ensuring compliance with bank policies.

BankingCommercialFinancial Services

Responsibilities

Deliver Outstanding Customer Service: Create a warm, professional, and efficient environment where every customer feels valued. Proactively understand their needs and confidently recommend Trustco Bank products that support their goals

Leadership & Team Growth: Supervise, mentor, and coach tellers to ensure accuracy, efficiency, and exceptional service. Uphold strict compliance with all policies, acting as a role model. Oversee daily cash balancing and maintain detailed audit logs for accuracy. Manage cash shipments, including ordering, verifying, and distributing funds as needed

Transaction Handling: Process a variety of customer transactions—deposits, withdrawals, loan payments, check cashing—with precision. Handle verification, money orders, bank checks, and receipts efficiently. Manage credit card payments, safe deposit access, ATM maintenance, and night deposits smoothly

Reporting & Compliance: Prepare and submit detailed reports accurately and on time. Keep thorough transaction records in line with audit standards and regulations

Qualification

Supervisory experienceCustomer serviceCash-handling experienceVerbal communicationOrganizational skillsBilingualWillingness to learnTeam collaboration