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Ensurise · 4 weeks ago

Service Representative | Insurance Agent P&C

Springfield, VA

Full-time

Hybrid

Entry Level

$18/hr - $20/hr

1+ years exp

Ensurise, a partner company in one of the largest independent brokerages in the region, is seeking a Service Representative | Insurance Agent P&C. The role involves helping prospective customers understand and choose the right insurance policies while providing exceptional customer service.

Insurance

Responsibilities

Respond to inbound calls from prospective customers for personal line auto and home insurance policies

Educate customers on insurance policy details such as coverage and pricing

Facilitate the customer experience by answering phone calls, emails, and other requests

Prepare and bind quotes through our carriers

Provide attentive, high energy conversation with customers that show we are actively engaged in finding a policy that best fits each individual's needs

Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs

Effectively problem solve and objection handle to remove barriers from the customer purchasing the policy with Washington Insurance

Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states

Efficiently operate in a virtual environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels

Maintain required Property & Casualty (P&C) licenses and state registrations

Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures