Cisco · 4 days ago
Technical Program Manager, Customer Experience
San Jose, CA
Full-time
Hybrid
Senior Level
$169K/yr - $241K/yr
6+ years expCisco is a leading technology company dedicated to revolutionizing how data and infrastructure connect and protect organizations. They are seeking a Technical Program Manager to support engineering planning and development across multiple teams, driving process improvements and ensuring project goals are met efficiently.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution
Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables
Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes
Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals
Ensure that engineering outputs meet Cisco's quality standards and customer expectations
Track project performance using appropriate Jira, Confluence and SharePoint
Report on progress, successes, and areas for improvement
Provide guidance and support to engineering teams, fostering a collaborative and productive work environment
Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes
Qualification
Required
Bachelor's degree with computer science or STEM degree with 8+ years of experience within a program or product manager role or Master's degree years with 6+ years of related experience
4+ years of experience supporting software development projects/programs through the entire SDLC
Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint
Preferred
PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
Experience in identifying, analyzing, and resolving program issues
End user customer/partner or developer community experience
Ability to thrive in a fast-paced, rapidly changing environment
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use
80 hours of sick time off provided on hire date and each January 1st thereafter
Up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
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