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MSC Software · 3 days ago

Regional Key Accounts Leader

Detroit, MI

Full-time

Onsite

Mid, Senior Level

$123K/yr - $228K/yr

5+ years exp

MSC Industrial Supply Co. is a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. The Regional Key Accounts Leader is responsible for driving sales growth, managing key accounts, and leading a team of Market Development Consultants to enhance customer relationships and maximize revenue opportunities.

AerospaceAutomotiveEnterprise SoftwareSoftware

No H1B

Responsibilities

Lead and develop a team of Market Development Consultants, building capabilities in customer engagement, account growth, and solution selling

Build and strengthen relationships with customers at both functional and executive levels, ensuring retention, satisfaction, and alignment with current and future needs

Direct the development and execution of strategies to deepen penetration within accounts, expand revenue opportunities, and achieve team sales and retention targets

Serve as a trusted advisor by guiding the team in delivering tailored, value-driven solutions that address customer priorities

Oversee the implementation of major company programs and initiatives within assigned territories and accounts

Ensure effective use of CRM and account management systems to track sales activity, analyze trends, and deliver accurate forecasting and reporting

Partner with internal teams to drive operational excellence and hold the team accountable for exceeding customer expectations through strong service orientation and follow-up

Lead daily operations by overseeing order processing, scanning and verification of shipments, inventory accuracy, and return management to ensure efficiency, accuracy, and team performance

Oversee and manage account receivables ensuring financial health through timely collections and disciplined processes

Drive the setup, adoption, and optimization of vending and VMI services at new or existing account locations

Collaborate with senior sales leadership to design competitive pricing strategies for non-contract customers

Monitor market trends, competitors, and emerging technologies, equipping the team to provide forward-looking solutions to customers

Prepare and review timely, accurate sales reports to ensure alignment with management expectations and performance standards

Foster a culture of collaboration, innovation, accountability, and continuous improvement that reflects company values

Represent Market Development Consultants in cross-functional initiatives, ensuring alignment of team execution with broader organizational goals

Qualification

Sales leadershipAccount managementCustomer relationship buildingCRM proficiencyBusiness acumenCoachingMentoringCommunication skillsOrganizational skillsTime management

Required

Bachelor's degree in business, sales, or a related field required; advanced degree a plus (or equivalent experience)

5+ years of progressive sales experience with a track record of success in new account acquisition, retention, and account penetration; at least 2 years of people leadership experience preferred

Experience leading teams within industrial supply, manufacturing, or related industries (e.g., fasteners, chemicals, MRO, electrical, or food processing) strongly preferred

Demonstrated ability to coach, mentor, and develop sales talent while holding teams accountable for performance

Strong business acumen with the ability to analyze financial and operational data, develop action plans, and drive sustainable results

Excellent communication, presentation, negotiation, and executive relationship-building skills

Proficiency in CRM systems, Microsoft Office (Word, Excel, PowerPoint), and other digital tools; ability to adapt quickly to new technologies and systems

Strong organizational and time management skills, with the ability to lead multiple priorities across territories

High degree of integrity, professionalism, and commitment to building long-term customer partnerships

Willingness to travel within assigned territories; valid driver's license and insurance as required by state law

Ability to work effectively from a home office while managing a dispersed field sales team