Transit Technologies · 2 days ago
Account Manager
United States
Full-time
Remote
Senior Level
$90K/yr - $110K/yr
5+ years expTransit Technologies serves as the parent company to a diverse network of transportation products and services. The Account Manager plays a key role in promoting positive internal and external relationships to drive overall customer satisfaction and identify new business opportunities.
Professional ServicesSoftwareSoftware EngineeringTransportation
Responsibilities
Understand the platforms and product vision/roadmap to help our clients understand the power of the product, uphold the brand and anticipate market needs
Have intimate knowledge of our clients’ needs and value proposition
Oversee a portfolio of assigned customers, serving as lead point of contact for any and all matters
Build and maintain strong, long-lasting customer relationships
Oversee and react appropriately to Tier 1 and 2 support to customer operation needs while developing solutions to proactively alleviate other customers from having similar issues
Strategically identify new business opportunities among existing customers
Continuously and proactively stay engaged with customer operations to gain in depth knowledge to identify potential challenges and recommend solutions
Liaise cross-functional internal teams to improve the entire customer experience, bringing in Sales, Support, Product and Executives as necessary
Review and analyze customer product improvement requests to validate the request before submitting to Product and Engineering teams in GitLab
Manage customer expectations and Product timelines related to bug fixes and feature requests
Understand and adhere to contractual scope of work and service level agreements
Attend and participate in client meetings – weekly check ins, release review meetings and Quarterly Business Reviews
Utilize metrics, reports and dashboards to stay informed as well as share relevant and useful data with the customer
Update and engage internal teams in real time on any urgent or business impacting manners but otherwise provide weekly status reports as appropriate
Coordinate with team members working on the same account to ensure consistent service
Track and route problems and requests and document resolutions in Sales Cloud
Inform leadership of recurring problems and share best practices with fellow Account Managers
Identify and analyze issues, patterns and trends in customer requests and product performance
Manage projects within client relationships, working to carry out client goals while meeting goals/roadmaps
Stay current with product and system information, changes and updates
Own and maintain customer Salesforce record, Microsoft Suite and other associated customer information
Some travel may be required
Qualification
Required
Must be client focused
Have a 'make it happen' mentality - maintain a positive attitude and willingness to roll up sleeves and dig deep to achieve goals
Strong understanding and curiosity of the platform and competitive landscape
Be able to think creatively and develop out-of-the-box ideas to overcome challenges and objections
Demonstrate experience managing large customers and prioritizing workflow accordingly
Must possess the ability to deliver business value to the account and build on strong client relationships
Able to communicate clearly with excellent written, verbal and interpersonal communications skills
Flexible and able to multitask; can work in an ambiguous, fast-moving environment, while driving towards clarity and solutions
Demonstrates resourcefulness
Strong problem analysis and problem solving skills - comfortable asking questions to determine nature of problem
Able to take initiative
Attention to detail and accuracy
Minimum of 5 years relevant experience
Strong communication, presentation and client management skills
Ability to manage multiple, competing priorities simultaneously
Passion for transit and what we are trying to achieve in sustainable transportation
Preferred
Experience with Salesforce Service Cloud and GitLab or Github is desired
Company
Transit Technologies
Transit Technologies is a software developing company that provides transit solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Gerry Leonard
Chief Executive Officer
Recent News
2026-01-07
Morningstar.com
2025-12-04
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