Rite-Hite · 1 day ago
Director of Strategy – Service Portfolio
Milwaukee, WI
Full-time
Hybrid
Director/Executive
8+ years expRite-Hite is a global leader in loading dock and door equipment, seeking a strategic leader for their service portfolio. This role focuses on developing and evolving service offerings, aligning them with product management, and driving change management across the organization.
Home ImprovementIndustrialIndustrial ManufacturingManufacturingProfessional ServicesService IndustryWarehousing
Responsibilities
Lead the development and evolution of a service portfolio strategy, with an initial focus on national service programs, preventative maintenance, SLAs, and outcome-based offerings
Assess the competitive landscape to understand how peer organizations package and deliver service offerings and identify opportunities for differentiation
Translate data, market insight, and customer feedback into clear recommendations for senior leadership
Productize existing service capabilities by defining clear offerings, tiers, value propositions, and pricing frameworks
Partner closely with Product Management to align service offerings with product and solutions, equipment lifecycle considerations, and opportunities to support customer capital asset planning
Work with Service leadership, field teams (including Arbon districts), Sales, Marketing, and Finance to enable consistent go-to-market execution
Establish governance, performance metrics, and reporting to track service product adoption and effectiveness
Support pilots and phased rollouts of new or refined service offerings
Drive change management and communication to support adoption of structured service offerings across the organization
Qualification
Required
8+ years of experience in service strategy, product management, aftermarket services, or industrial B2B environments
Demonstrated experience designing, scaling, or managing service offerings (e.g., preventative maintenance, SLAs, service contracts, uptime programs)
Strong strategic and analytical skills, with the ability to assess markets, evaluate pricing, and build business cases
Financially savvy, with experience supporting pricing decisions and understanding service economics (P&L ownership not required)
Comfortable operating without direct authority and leading through influence across cross-functional teams
Able to balance strategic thinking with hands-on execution, especially in early stages
Preferred
Familiarity with OEM, industrial services, or aftermarket business models are strongly preferred
MBA preferred
Benefits
Comprehensive medical, dental, and vision coverage, plus life and disability insurance.
A robust well-being program with an opportunity to receive an extra day off and more.
A strong retirement savings program with 401(k), company match, and profit sharing.
Paid holidays, vacation time, and personal/sick days each year.
Company
Rite-Hite
Rite-Hite is a manufracturer of loading dock equipment, industrial doors, safety barriers, HVLS fans, industrial curtain walls.
1001-5000 employees
H1B Sponsorship
Rite-Hite has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
M
Marc Sundquist
President & CEO at Rite-Hite Doors
Recent News
2025-10-30
vcnewsdaily.com
2025-10-30
Company data provided by crunchbase