Trinity Health · 1 day ago
ED Unit Assistant II
Ypsilanti, MI
Full-time
Onsite
Entry Level
1+ years expTrinity Health is seeking an ED Unit Assistant II to provide clerical support for patients, visitors, and colleagues on assigned nursing units. The role involves facilitating patient registrations, admissions, discharges, and transfers while supporting the patient experience and maintaining unit operations.
DeliveryHealth Care
Responsibilities
Answers the phones and triages communications to appropriate team members and patients using relevant technology
Manages clerical component of patient information throughout the episode of care
Completes all necessary functions associated with patient admission, discharge and transfer
Assembles and maintains patient medical records from admission through discharge
Rounds regularly on all printers for maintenance. Distributes or files any printed information
Performs any necessary scanning, faxing, copying and filing
Prepares patient information for transfer to another health care facility
Completes unit stocking which may include nurse servers, unit alcoves and linen closet. Checks and removes expired items
Assists in maintaining the unit environment by cleaning and monitoring areas such as equipment storage areas , charting alcoves, workstations, visiting areas, and conference rooms. Submits work orders for repairs as needed
Completes staffing and scheduling administrative functions as delegated by unit leadership
Coordinates regular maintenance and repair of unit equipment such as:
Patient care equipment (thermometers, scales, beds, tables)
General use equipment such as ice machine, microwave, etc
Computers, printers and other technology
Orders and maintains routine forms, and patient care supplies
Arranges for transport of documents, specimens or equipment to appropriate destination
Locates equipment, medical records or other items required to provide patient care
Assists with patient care:
Answers patient call lights upon request and relays request to patient care staff member
Functions as a companion for non-restrained patients when needed based on patient care requirements
Completes additional duties as assigned
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution
Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to St. Joseph Mercy Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places
Behaves in accordance with the Code of Conduct, Service Excellence Standards, policies and procedures, and the Mission, Vision and Values of SJMH
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
Leads in the orientation of health care team members to clerical operations of the unit as delegated by the manager/EC
Oversees ordering of all required office and chart supplies to assure appropriate par levels for the unit
Assists in planning and implementing unit business functions and procedures such as supply storage and flow, equipment storage, desk set up and operation, environmental service, etc
Initiates, processes, and maintains departmental records, including those related to payroll, attendance, billing, and work and purchase orders. Generates required unit documents such as invoices, purchase requisitions, etc. Updates unit records and files using manual and computerized filing systems, including spreadsheet data entry
Operates and maintains departmental computer databases. This includes obtaining, clarifying, and compiling, interpreting and entering information, retrieving data, and preparing and distributing reports
Responds to inquiries from unit colleagues related to department issues on behalf of the manager
Conducts nursing unit inspections for compliance with regulatory agency requirements. Follows up with items needing attention as delegated and keeps manager updated
Investigates and gathers information for incident reports involving patient or unit property damage or loss
Completes other additional duties as assigned
Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resolution
Maintains the confidentiality of information acquired pertaining to patient, physicians, colleagues, and visitors to St. Joseph Mercy Health. Discusses patient and hospital information only among appropriate personnel in appropriately private places
Behaves in accordance with the Code of Conduct, Service Excellence Standards, policies and procedures, and the Mission, Vision and Values of SJMH
Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management
Performs other duties as assigned
Qualification
Required
Requires high school diploma or equivalent
Minimum one year related healthcare or clerical/office suite skills experience
Demonstrates ability to: read, write and learn computer functions for EMR (Electronic Medical Record) and other technology
Microsoft office proficiency
Ability to perform basic calculations in order to determine patient census and order supplies
Demonstrates customer service skills and conflict management skills
Demonstrates analytical skills necessary in order to gather and interpret routine data, maintain semi-complex records, prioritize and organize work
Maintain a professional appearance and demeanor at all times
Flexibility and the ability to work under stress
Ability to work with limited direction
Problem solving ability to resolve daily operational issues
Company
Trinity Health
Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation.
10001+ employees
H1B Sponsorship
Trinity Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (12)
2023 (10)
2022 (9)
2021 (7)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$0.02MKey Investors
Centers for Disease Control and Prevention
2025-10-17Grant· $0.02M
Leadership Team
Dan Drake
Trinity Health PACE President and CEO
Eileen Coogan
Pres/CEO Allegany Franciscan Ministries
Recent News
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