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GLIDEsf · 1 day ago

Case Manager I, Health Systems Navigation

San Francisco

Full-time

Onsite

Entry Level

$31/hr - $33/hr

2+ years exp

GLIDE is a nationally recognized center for social justice dedicated to fighting systemic injustices and transforming lives. The Health Systems Navigation Case Manager provides comprehensive, client-centered case management focused on harm reduction for individuals who use substances, facilitating access to health services and supporting clients towards improved health and stability.

Child CareCommunitiesNon ProfitSocial Media

Responsibilities

Conduct client intakes and assessments to identify strengths, needs, and barriers to care

Develop, implement, and update individualized care plans in collaboration with clients to achieve their health, housing, income, and stability goals

Provide ongoing, strengths-based case management and consistent follow-up to a dedicated caseload to support progress toward care plan objectives

Coordinate internal and external services, including medical care, behavioral health, substance use treatment, and housing, and assist clients in obtaining vital documentation and public benefits

Provide confidential HIV/HCV/STI risk reduction counseling, and risk assessment and disclosure sessions using evidence-based approaches to people seeking confidential HIV/HCV/STI testing

Build a positive rapport with clients through the compassionate and non-judgmental application of harm reduction and trauma-informed principles

Serve as the primary point of contact for linkage-to-care referrals for clients who test positive for HIV/HCV/STI, ensuring a warm handoff and supportive follow-up

Facilitate harm reduction and health education support groups on a regular basis

Conduct targeted outreach and engagement in various community settings, including SROs, shelters, and via GLIDE's mobile testing team, to identify and connect with clients across SF

Represent GLIDE at community events, health fairs, and partner meetings to promote program services and collaborative care

Maintain accurate, timely, and confidential client records and case documentation in compliance with HIPAA and program standards

Complete all required data entry in designated databases (e.g., Salesforce) to capture contract deliverables and support reporting

Actively participate in care coordination meetings with internal and external partners to ensure integrated service delivery

Engage in regular supervision, team meetings, and professional development training

Prepare and submit monthly activity and data reports to capture program deliverables

Serve as the primary contact for linkage-to-care referrals for clients testing positive for HIV/HCV/STI, ensuring warm handoffs

Adhere to professional boundaries, ethical standards, and HIPAA protocols

Develop and prepare culturally appropriate outreach and educational materials to promote program services

Support and participate in the full range of HEAT program services and special events

Conduct consistent follow-ups (e.g., office, outreach, phone) to support client goals and document progress

Qualification

Harm reduction case managementHIV/HCV/STI prevention knowledgeOutreach planningImplementationStrengths-based counselingTrauma-informed careCulturally competent supportMotivational interviewingPublic speakingData entryComputer proficiencyMath proficiencyCommunication skills

Required

Bachelor's degree in social work, public health or related field and/or 2+ years providing harm reduction focused case management services to high-risk populations, including knowledge providing prescriptions for suboxone, naltrexone and other medications (and methadone dispensaries) used to support treatment adherence for clients who access HEAT MOUD services

Must have extensive knowledge of the prevention and treatment of HCV, HIV, and STIs

Ability to plan and implement outreach objectives in alignment with HEAT program needs and to promote HEAT program objectives

Ability to establish and maintain effective collaborative relationships across GLIDE programs, city agencies, and community partners across San Francisco and the wider Bay Area

Understanding of core principles and practices of harm reduction and successfully engage clients in services and retention through the application of risk reduction counseling, strengths-based counseling techniques and trauma informed systems of care

Knowledge of the Social Determinants of Health (SDOH) and ability to provide culturally competent, culturally sensitive support to a diverse community of clients to help them achieve stability and self-sufficiency

Strong communication skills and trust-building skills are required, including comfort and proficiency with public speaking (i.e. 1:1 interaction with clients, group education, street outreach, etc.)

Experience and training in overdose reversals, de-escalation techniques, motivational interviewing, and other relevant skills in managing chaotic environments

Proficiency and accuracy in math

Proficient in professional written and verbal communication skills

Competency in the use of a computer, including performing internet research and Microsoft Office Suites applications

Reasonable ability to enter data into database systems (i.e. Salesforce, EHR)

Preferred

California Rapid HIV/HCV/STI test counselor certification preferred OR willingness to be trained

Current California driver's license preferred

Certified Phlebotomist preferred

Company

GLIDEsf

GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives.

Founded in 1929

San Francisco, California, USA

51-200 employees