bioMérieux · 1 day ago
Field System Engineer - San Francisco Bay Area
United States
Full-time
Onsite
Entry, Mid Level
$44.40/hr - $54.60/hr
2+ years expbioMérieux is a company focused on providing innovative diagnostic solutions, and they are seeking a Field Systems Engineer to manage customer service and technical support in their assigned territory. The role involves installations, maintenance, and building relationships with customers while driving field service revenue through collaborative efforts.
Biotechnology
Responsibilities
Promptly respond to customer needs and perform installations, maintenance, upgrades, and repairs using electronic and computer skills to ensure instruments meet specifications
Build trust with customers, promote service agreements, and identify sales opportunities for cross-functional teams
Foster teamwork across service and support teams while driving field service revenue through billable offerings like preventive maintenance and equipment moves
Attend 6–9 weeks of product training at Durham, NC or St. Louis, MO offices within the first year; future trainings occur as needed
Travel includes both scheduled and unscheduled visits, with increased overnight stays for wide territories and occasional national travel
Participate in weekend/holiday on-call rotation (~every 5 weeks), requiring local phone availability and potential national travel for instrument support
Timely and accurate completion of service work orders, QA checklists, and internal training requirements
Maintain an up-to-date calendar of availability and submit travel expense reports regularly to avoid penalties
Follow all company policies related to the use and upkeep of the assigned fleet vehicle
Maintain spare parts inventory, company-issued vehicle, and all assigned equipment (e.g., laptop, tools, test devices) in good condition and per policy
Continuously improve technical and interpersonal skills, meet annual priorities, and collaborate with sales and applications teams to enhance customer experience
Represent bioMerieux professionally, support trade shows as needed, and provide feedback to Sales, Marketing, and Customer Service to help expand service capabilities
Perform all work in compliance with company quality procedures and standards
Performs other duties as assigned
Qualification
Required
Bachelor degree in Engineering, Electronic Technology, Computer Science, Biomedical or other related discipline
+ 4 years related experience including military experience will be accepted in lieu of a bachelor's degree
Have and maintain a valid driver's license in state of residence
2+ years of related experience with degree in complex electro-mechanical, electronic, computer, electrical required
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
Technical skills with mastery level commensurate to the job level, marked by specialization and innovation in the field of work
Technical learning aptitude to quickly understand and acquire new technical knowledge and skills
Flexibility, being highly adaptable and resilient to thrive in a dynamic work environment
Learning agility to be able to learn from experiences and apply that knowledge to new situations
Manage and meet competing deadlines, requiring careful prioritization and time management to ensure all tasks are completed on time
Detail orientation to complete tasks without errors and produce high-quality work
Make timely decisions by quickly choosing effective solutions in high-pressure situations for optimal outcomes
Thriving in a fast-paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity
Organizing work and resources efficiently to ensure smooth operations
Practicing time management to allocate tasks, balance priorities, and meet deadlines efficiently
Troubleshooting issues to identify and resolve problems efficiently
Demonstrates assertiveness and confidence in the face of a challenge
Solution oriented in the face of conflict
Action Oriented: Takes action even when facing challenges
Perseverance: Demonstrates perseverance and a focus on outcomes
Ability to cooperate with others at all levels including leadership
Written Communications - including the ability to communicate technical data in written form
Effective verbal communication skills
Easily accessible and open to communication
Build and maintain positive, productive interactions with colleagues
Fosters a culture of inclusiveness among all team members
Participate in a way that enhances team performance and cohesion
Consistently uphold and reflects the core ethical principles and values that bioMérieux promotes
Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations
Emotional intelligence by having the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others
Ability to remain in stationary position, often standing, for prolonged periods
Ability to ascend/descend stairs, ladders, ramps, and the like
Ability to wear PPE correctly most of the day
Ability to operate heavy machinery
Ability to adjust or move objects up to 50 pounds in all directions
Domestic travel required up to 90% of time
Preferred
Experience in troubleshooting and/or repair of biomedical, mechanical, electrical, vacuum systems, or similar systems strongly preferred
Experience operating independently including managing schedules, customer expectations, and communications both internally and externally; prioritizing tasks; and resolving technical issues without direct oversight preferred
Experience in a field service role preferred
Experience with host/remote communications and network systems preferred
Experience in the principles and practices of laboratory operations preferred
Benefits
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves
Company
bioMérieux
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics.
10001+ employees
H1B Sponsorship
bioMérieux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Jana Inman
CFO Global R&D
Aaron Ford
Talent Acquisition Partner II
Recent News
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