Alpha-Lumina · 2 days ago
Operations Coordinator
Arcadia, CA
Full-time
Onsite
Entry, Mid Level
$42K/yr - $58K/yr
2+ years expAlpha-Lumina is a design-forward product company dedicated to delivering exceptional service and customer experience. They are seeking a full-time Project Coordinator to manage client communications, coordinate project workflows, and ensure smooth collaboration between internal departments and overseas partners, ultimately supporting projects from initial client contact through product delivery.
Furniture
Responsibilities
Serve as the first point of contact for clients, handling inquiries via phone, email, and in-person meetings
Manage client relationships by providing timely updates on projects, invoices, and logistics
Follow up on approvals, signoffs, payments, and pending items to ensure project continuity
Prepare and manage all documentation, including quotations, invoices, purchase orders, and product specifications
Track order progress, payment collections, sample and swatch deliveries, and shipping schedules
Communicate daily with the team in China and Hong Kong to ensure projects are delivered on schedule and meet quality standards
Maintain accurate digital and physical records of all project activities
Coordinate across departments to resolve issues and remove bottlenecks
Collect client feedback to inform management about product performance and service improvements
Support internal process optimization to enhance efficiency and customer satisfaction
Assist with general office operations and vendor coordination as needed
Uphold Alpha-Lumina’s professional standards and contribute to positive client experiences
Qualification
Required
Bachelor's degree in Business, Communications, or a related field
At least 2 years of experience in project coordination, customer service, or related operations
Fluency in English and Mandarin or Cantonese (spoken and written) is required
Proficiency in Microsoft Office Suite and Google Workspace
Strong communication, problem-solving, and organizational abilities
High attention to detail and accuracy in documentation
Ability to manage multiple priorities in a fast-paced environment
A positive attitude, team-oriented mindset, and strong work ethic
Preferred
Experience in e-commerce, procurement, or import/export
Occasional local travel may be required for client or vendor meetings
Benefits
Healthcare reimbursement after probation
Paid holidays and 17 total paid days off annually (vacation, sick, personal)
Mileage reimbursement for approved business travel
Company
Alpha-Lumina
At αLumina, unleashing creativities while maintaining competitive pricings are our utmost priorities.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase