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Boeing · 1 week ago

Associate/Experienced Customer Support Specialist

Wichita, KS

Full-time

Onsite

Entry, Mid Level

$70K/yr - $106K/yr

2+ years exp

Boeing is a leading aerospace company committed to innovation and collaboration. They are looking for an Associate/Experienced Customer Support Specialist to manage customer purchase orders, ensure timely resolutions, and interact with various internal teams to support customer needs.

AerospaceIndustrial

No H1B

U.S. Citizen Only

Responsibilities

Reviews of customer purchase orders to assess requirements

Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in SAP (ERP) and portal management

Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame

Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input

Performs research in SAP (ERP) to potentially resolve order issues

Reviews and actions open orders that are pending resolution

For all critical orders, it ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders

Monitors / Expedites orders with high complexity and urgency

Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, RMA process, determine root cause, recommend and implement corrective actions, support Account Receivables with cash collection

Maintain Pipeline health on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales, Planner, etc

Performs other duties and responsibilities as assigned or required