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FirstService Residential · 2 days ago

Property Inspector/Resident Services Administrator

Dumfries, VA

Full-time

Onsite

Entry Level

$19/hr - $23/hr

2+ years exp

FirstService Residential is seeking a Property Inspector/Resident Services Administrator to maintain an attractive and safe environment for residents. The role involves performing inspections, logging violations, and ensuring effective communication with residents and management.

Property ManagementReal Estate

Responsibilities

Be knowledgeable of all Association Governing Documents, Rules and Regulations and general legal requirements of a community association

Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees

Have general knowledge and understanding of building systems and components

Follow all policies and procedures of the Company

Work closely with Management to learn all responsibilities of site operations

Perform site inspections

Log violations in system

Log work requests in Connect and generate work orders for maintenance staff and/or contractors

Update work order log with notes and action taken by vendors

Close open work orders in system when complete by vendor. Work order is not considered complete unless the vendor has signed original work order and returned to office

Provide Community Manager with work order log for inclusion in Board package

Provide excellent customer service and maintain open lines of communication with fellow Associates, homeowners and Board of Trustees

Update and maintain community information in portal, including but not limited to the community website, community projects, management reports and all association documents and forms

Provide customer service assistance to homeowners as needed. Assist with homeowners’ calls and inquiries and respond accordingly or direct to the appropriate party

Log all homeowner inquiries in call log

Conduct business at all times with the highest standards of personal, professional and ethical conduct

Perform or assist with any operations as required to maintain workflow and to meet schedules

Notify supervision of unusual equipment or operating problems and the need for additional material and supplies

May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines

Ensure all safety precautions are followed while performing the work

Follow all policies and Standard Operating Procedures as instructed by Management

Perform any range of special projects, tasks and other related duties as assigned

Qualification

Customer serviceConflict resolutionBuilding systems knowledgeCommunication skillsIndependent work

Required

2 years' experience in a service-related industry

Demonstrated verbal and written communication

Reliable transportation

Ability to work independently

Demonstrated experience handling conflict resolution

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 50lbs or more following appropriate safety procedures

Must be able to drive - Some local travel by personal vehicle is required

Must be able to sit and stand for extended periods of time

Must be able to communicate both on the phone and in person with our clients to resolve issues and manage the business

Must have finger dexterity for typing/using a keyboard

Must be mobile enough to move around both the office, to make copies, send mail and faxes and to walk around the property

Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates

Capable of working extended hours, including evenings, weekends and holidays as necessary

This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoor setting with variable climate and lighting

Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills

Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays

Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances

For safety reasons, employees must remain alert to working conditions and aware of safety, health, and environmental concerns

Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties