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AMERICAN SYSTEMS · 1 day ago

Service Desk Technician

Arlington, VA

Full-time

Onsite

Entry, Mid Level

$50K/yr - $83K/yr

2+ years exp

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs. The Service Desk Technician will provide first-level contact and problem resolution for users with software application problems and assist with troubleshooting and resolving computer-related equipment issues.

GovernmentInformation Technology

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide first-level contact and problem resolution for all users with assigned software application problems

Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases

Respond to users requests for technical assistance in person, via phone or electronically

Act as a liaison between customers and internal support staff to assure accurate problem interpretation

Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation

Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead

Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation