Atlassian · 1 day ago
Senior Principal Customer Success Manager, Strategic
Seattle, WA
Full-time
Hybrid
Senior Level, Lead/Staff
$175K/yr - $228K/yrAtlassian is a company focused on unleashing the potential of every team through their software products. They are seeking a Senior Principal Customer Success Manager, Strategic to develop trusted advisor relationships with customers, guide customer success plans, and ensure product adoption and success with Atlassian solutions.
CollaborationEnterprise SoftwareSaaSSoftware
Responsibilities
Develop trusted advisor relationships with customers at the C-suite and executive level
Guide customers and Atlassian Account Team to develop customer Success Plans, including regular check-ins and QBRs
Engage with customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification and intervention in partnership with the account team
Collaborate internally across product, sales, support, and marketing to facilitate a seamless customer experience
Develop and execute adoption strategies targeting high-value accounts, driving change management, and expanding customer footprint
Qualification
Required
Proven experience in Customer Success or account management with a track record managing strategic customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with the ability to demonstrate those use cases and understanding of configuration trade-offs
Collaborate internally across product, sales, support, and marketing to facilitate a smooth customer experience
Experience balancing a book of business in a customer-facing environment
Problem-solving skills and a customer-centric mindset
Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Benefits
Health and wellbeing resources
Paid volunteer days
And so much more
Company
Atlassian
Atlassian is a software company that offers proprietary software products for teamwork, project management, and software development.
Founded in 2002
10001+ employees
H1B Sponsorship
Atlassian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (351)
2024 (184)
2023 (190)
2022 (259)
2021 (156)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$210MKey Investors
T. Rowe PriceAccel
2015-12-10IPO
2014-04-08Secondary Market· $150M
2010-07-14Series A· $60M
Leadership Team
Michael Cannon-Brookes
CEO and Co-Founder
Scott Farquhar
Co-Founder and Board Member
Recent News
The Motley Fool
2025-12-26
2025-12-21
Company data provided by crunchbase