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Spectrum · 1 day ago

Customer Service Representative | Technical Support

North Canton, OH

Full-time

Onsite

New Grad, Entry Level

$20/hr - $25.25/hr

0+ years exp

Spectrum is a leading provider of communication and entertainment products, and they are seeking a Customer Service Representative to support their residential customers. In this role, you will take inbound calls, troubleshoot technical issues related to Internet and Voice, and handle billing inquiries, all while providing a positive customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Continuously learning and turning that knowledge into customer service wins

Uncovering customers needs, creating solutions, and resolving problems

Making a positive impression on customers through a best-in-class experience

Representing a Fortune 100 company with professionalism and courtesy

Working in an open, friendly environment with a supportive, energetic team

Manage tough feedback from clients and convey a strong understanding of Spectrum services

Qualification

Customer service experienceTechnical support experienceMS OfficeProblem-solvingCommunicationOrganizationDependableProactiveMulti-taskingResilientTypingComputer skillsTime managementPositive attitude

Required

Education: High school diploma or equivalent

Schedule: Ability to work a variety of schedules including nights, weekends, and holidays

Language: Ability to read, write, speak and understand English

Preferred

Experience: 6+ months of customer service or related experience

Experience: 6+ months of basic technical support experience

Experience: 6+ months of heavy volume phone experience

Experience: 6+ months working with computers and software applications

Technical Skills: MS Office, computer skills, typing

Skills: Communication, organization, time management, customer service

Abilities: Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient

Benefits

Comprehensive pay and benefits package

Additional forms of other incentive-based compensation such as bonuses

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees