Apply on Employer Site

SCIENTIFIC GAMES · 1 day ago

Field Service Tech I, Roswell

Roswell, NM

Full-time

Onsite

New Grad, Entry Level

$21.50/hr - $21.50/hr

Scientific Games is the global leader in lottery games and technology, seeking field service professionals to address customer needs related to lottery machine service and maintenance. The role involves providing technical support, servicing equipment, and ensuring customer satisfaction in a dynamic and supportive environment.

Facility ManagementGaming

H1B Sponsor Likely

Responsibilities

Performs client-site servicing, repair, survey and/or installation of company product(s)

May include any aspect of product field support, including system hardware and software, mechanical devices and equipment, and systems networking

Provides technical support to customers on operational or maintenance aspects of system equipment

Serves as customer contact on technical and service related problems

Diagnoses mechanical, hardware, software and systems failures using established procedures

Determines most cost effective repair/resolution to minimize customer downtime. Reports for analysis of product failure trends and service ability issues

Qualification

TroubleshootingTechnical supportProblem solvingCommunication skillsTime management

Required

Must have a high school diploma or equivalency

An understanding of and some experience with troubleshooting computer software and hardware technologies

Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills

Promptly respond to customer/management request and feedback

Proven self-starter with motivation and ability

Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly

Strong judgement and problem solving skills to determine most cost effective repair/resolution to minimize customer downtime

Ability to prepare and analyze reports to identify product failure trends and service ability issues

Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 50 pounds)

On occasion climbing ladders

Pass background check and a clean driving record

Pass a NM- DOT written / driver skills requirements

Benefits

Company-paid uniforms

Shoes

Mobile phone

Competitive pay

Company vehicle & tools

Safety benefits

Excellent health

Paid holidays

PTO (Paid Time Off)

Dental and vision benefits

Company

SCIENTIFIC GAMES

Glassdoor3.6

Scientific Games specializes in data analytics, lottery games, game creation, sports betting, and facilities management services.

Founded in 1973

Alpharetta, Georgia, USA

1001-5000 employees

https://www.scientificgames.com/

H1B Sponsorship

SCIENTIFIC GAMES has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (8)

2024 (9)

2023 (6)

2022 (10)

2021 (18)

2020 (13)