Vidorra Consulting Group · 5 days ago
Customer Support Engineer / Senior Support Engineer – GE e-terra DMS & Smallworld
Seattle, WA
Contract
Onsite
Mid, Senior LevelVidorra Consulting Group is seeking a Customer Support Engineer/Senior Support Engineer for their GE e-terra DMS & Smallworld products. The role involves addressing customer issues, coordinating with cross-functional teams, and ensuring high levels of customer support and satisfaction.
Industrial AutomationInformation ServicesInformation TechnologySoftware
Responsibilities
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE Smallworld products
Responsible for addressing customer issues and concerns with Smallworld applications
Ensure customers’ success by fostering a balanced relationship that benefits both GE and the customer with the goal of producing the highest level of customer support and satisfaction
Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues
Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions while adhering to change control, compliance protocols
Ensure solution does solve the customer’s issue
Mentors staff in troubleshooting and analysis methods
Knowledge transfer – write user/technical documentation and case notes
Act as a technical resource for staff
Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater customer and support team
Qualification
Required
Direct experience installing, maintaining or supporting GE e-terra DMS products including DMS, DNAF, OMS, Storm Assist and DER
Familiarity with User Interface, SCADA and Modeling tools
Knowledge of both Transmission and Distribution electrical grids
Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas
Ability to work independently with minimum direction
Knowledge of NERC CIP Standards
Effective communication skills
Demonstrated ability to effectively interface with customers and cross-functional teams
Positive attitude when dealing with customers and co-workers in stressful situations
Strong analytical and logical reasoning skills
Familiarity with remote monitoring and diagnostics solutions and concepts
Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach
Company
Vidorra Consulting Group
Vidorra Consulting is a Software Consulting firm with strong focus on niche areas of Robotics Process Automation, Analytics & Data Integration and Oracle Utilities Analytics (OUA).
Founded in 2009
51-200 employees
H1B Sponsorship
Vidorra Consulting Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (9)
2022 (7)
2021 (3)
2020 (13)
Funding
Current Stage
Growth StageRecent News
2025-10-09
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