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Arcwood Environmental · 1 day ago

Collections Manager

Indianapolis, IN

Full-time

Onsite

Senior Level

5+ years exp

Arcwood Environmental is a leader in industrial waste management committed to creating a cleaner world. The Collections Manager will oversee the Collections department, developing strategies to manage and collect outstanding debts while maintaining positive customer relationships.

Environmental Services

Responsibilities

Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times

Develops and implements effective collections strategies and procedures to maximize debt recovery while maintaining positive customer relationships

Manages a team of collections agents, providing guidance, support, and training as needed

Monitors and analyzes the performance of the Collections team, implementing measures to improve productivity and success rates

Reviews and evaluates delinquent accounts, determining appropriate actions to be taken in accordance with Company policies and legal requirements

Communicates with customers regarding their outstanding debts, negotiating payment plans, settlements, or other resolutions

Maintains accurate and up-to-date records of all collections activities, ensuring compliance with regulatory guidelines and internal policies

Collaborates with cross-functional teams, including Legal, Finance, and Customer Experience, to resolve complex or escalated customer issues

Stays current on industry trends and best practices in collections, implementing new strategies or technologies as needed to improve efficiency and revenue results

Prepares regular reports on collections activities, presenting data and insights to leadership

Develops and maintains relationships with external collection agencies, attorneys, and other service providers as necessary

Takes on additional duties as assigned to support the team and organization

Qualification

Collections managementCollections software proficiencyLegal compliance knowledgeFinancial statement analysisTeam leadershipAnalytical mindsetMicrosoft Office SuiteCommunicationOrganizational skillsProblem-solvingInterpersonal skills

Required

Bachelor's degree

5+ years of experience in collections

Demonstrated experience and proficiency in utilizing collections software and systems

Knowledge of legal and regulatory requirements related to collections, including fair debt collection practices and applicable laws and regulations

Strong understanding of financial statements and credit evaluation

Strong demonstrated ability to meet or exceed collections targets

Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously

Excellent verbal and written communication skills with the ability to effectively negotiate and persuade customers to resolve outstanding debts

Analytical mindset with the ability to analyze data, identify trends and make data-driven decisions; strong attention to detail ensuring accuracy in all records and communications

Strong interpersonal skills to effectively build and maintain positive relationships with customers and coworkers

Ability to problem-solve and think creatively and find innovative solutions to collections challenges

Strong computer skills including collections software and Microsoft Office Suite applications

Regular and predictable attendance to perform the functions and requirements of this role