Peak Support ยท 4 days ago
Customer Service - Tier 2 Logistics Specialist | Philippines
United States
Full-time
Remote
Mid LevelPeak Support is looking for a talented Tier 2 Logistics Specialist to join their team. The role involves handling higher-complexity logistics and shipping-related requests, requiring strong communication and problem-solving skills while collaborating with internal teams and HQ stakeholders.
Business DevelopmentCustomer ServiceOperating Systems
Responsibilities
Manage return-related and customs-related emails currently handled by senior team members
Work closely with the Embark Logistics team to resolve international shipping issues, including order exceptions and delays
Track, follow up, and coordinate resolution for odd or exception orders
Manage bug reporting and issue tracking
Take on additional high-tier logistics request types currently handled by the HQ team as the role evolves
Interface directly with HQ and cross-functional partners to ensure timely and accurate resolution of logistics concerns
Qualification
Required
Strong written and verbal communication skills
High level of organization and attention to detail
Ability to manage complex, non-standard cases with minimal supervision
Comfortable working outside a traditional ticket queue environment
Preferred
Experience in logistics, shipping support, or Tier 2 customer support
Company
Peak Support
Peak Support provides customer service, sales operations, and business process outsourcing to high-growth companies.
Founded in 2015
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-18Acquired
Leadership Team
Jonathan Steiman
Founder & CEO
Hannah Steiman
Co-Founder
Recent News
PR Newswire
2023-10-26
Company data provided by crunchbase