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Baptist Health System · 1 day ago

Patient Service Representative

San Antonio, TX

Full-time

Onsite

Entry Level

2+ years exp

Baptist Health System is dedicated to patient-centered care and is seeking a Patient Service Representative to join their physician office team. This role involves greeting patients, managing appointments, and processing patient information to ensure a smooth office experience.

FitnessHealth CareHealth DiagnosticsHospitalRehabilitation

No H1B

Responsibilities

Greeting patients entering the physician practice

Answering office phones, making appointments, confirming appointments and rescheduling when necessary

Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance Assists in checking out patients and assists them with referral processing and scheduling process

Collects co-pays and posts charges

Charge entry and patient balance processing

Distributes information to patients regarding office policies, procedures, information about the practice, etc

Explain and enroll patients in the patient portal

Qualification

Customer service experienceMedical office assistant programHealthcare management certificationData entryPatient scheduling

Required

High school diploma/GED required

Two years of customer service experience

Ability to greet patients entering the physician practice

Ability to answer office phones, make appointments, confirm appointments and reschedule when necessary

Ability to check in patients and collect accurate patient demographics

Ability to enter data into electronic system and verify insurance

Ability to assist in checking out patients and assist them with referral processing and scheduling process

Ability to collect co-pays and post charges

Ability to perform charge entry and patient balance processing

Ability to distribute information to patients regarding office policies, procedures, information about the practice, etc

Ability to explain and enroll patients in the patient portal

Preferred

Completion of medical office assistant program

Healthcare management/administration certification

Experience in a medical office setting

Benefits

Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Generous paid time off

Career development and continuing education opportunities

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance