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FirstService Residential · 1 day ago

IT Analyst

Irvine, CA

Full-time

Onsite

Entry Level

$26/hr - $30/hr

1+ years exp

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. The IT Analyst role focuses on supporting end-user technology and maintaining the availability of IT systems to enhance customer service and operational efficiency.

Property ManagementReal Estate

H1B Sponsor Likely

Responsibilities

Manage internal and external client relationships and expectations during escalated issue processes

Effectively communicate pertinent information to the team, associates, and leadership as needed

Document all work performed in ServiceDesk in a timely, accurate, and detailed manner, with follow-up to resolution

Provide professional, courteous, and timely support and service to users/customers

Occasionally travel to other offices and site locations as needed

Active Directory - Manage user's accounts, permissions, reset passwords. Create and disable accounts

Support Office 365 and Office applications (Outlook, Word, Excel)

Manage the maintenance of all hardware (desktops, laptops, printers, and peripherals) and software

Be familiar with Citrix desktops and applications

Use remote support tools (GoToAssist, ManageEngine) to troubleshoot and resolve issues

Conduct user training sessions on an as-needed basis

Qualification

Microsoft Windows 10/11Active DirectoryOffice 365CitrixNetwork troubleshootingCustomer orientationBilingual skillsIT certificationsInterpersonal skillsCommunication skills

Required

Valid State Driver's License and mandated vehicle insurance

Proficient in English

Expert level with Microsoft Windows 10/11

Proficient in Active Directory, Citrix, Office 365, and Microsoft applications

Basic understanding of networks and troubleshooting

Strong customer orientation

Excellent interpersonal and communication skills

Experience in IT (1-3 years)

Must be able to sit for extended periods of time

Must be able to stand for extended periods of time

Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

Must have finger dexterity for typing/using a keyboard

Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property

Must be able to travel locally to client sites in the field (Southern California)

Must have access to and consistent use of a vehicle for transportation to client sites and local offices

Preferred

Bilingual skills are helpful

Combination of associate's degree and/or IT-related certifications (Microsoft, CompTIA) in a related field is desirable

Benefits

Medical, dental, and vision plans (full time and part time 30+ hours)

Part time 20+ hours qualify for dental and vision

401K match

Time off including vacation, sick, and company paid holidays

Pet insurance available

Tuition reimbursement

Legal services

Free emotional wellbeing and daily life assistance support for all associates

Domestic partner coverage

Health savings account

Flexible spending account

Company

FirstService Residential

Glassdoor3.8

FirstService Residential is a real estate company that provides property management services.

Founded in 2012

Dania, Florida, USA

10001+ employees

https://www.fsresidential.com/texas

H1B Sponsorship

FirstService Residential has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)