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Solera Holdings, LLC. · 1 day ago

IT Business Services Supervisor

Westlake, TX

Full-time

Onsite

Mid, Senior Level

5+ years exp

Solera Holdings, LLC. is a global leader in data and software services that aims to transform the vehicle lifecycle into a connected digital experience. The IT Business Services Supervisor will lead an IT team, provide advanced troubleshooting support, and manage escalations while ensuring effective communication and support for the end-user community.

Artificial Intelligence (AI)Auto InsuranceAutomotiveEnterprise SoftwareInsuranceInsurTechRisk ManagementSaaSSoftware

H1B Sponsor Likely

Responsibilities

Train, people-manage and mentor Level 3 IT direct reports

Support the end-user community, both in office and remote

Manage escalations for the Level 3 IT team in the US

Provide advanced troubleshooting for software and hardware issues on multiple platforms (macOS, Windows 10/11, iOS, and Android)

Support of all Solera entities

Support the office technology platforms, including wireless and wired networks, conference room technology (Zoom and Microsoft Teams), automation systems, and AV streaming technology

Provide white-glove IT support for executives, as well as at marketing events held in the office or other locations

Asset management (managing the lifecycle of IT equipment from procurement to e-waste)

Leverage vendor support wherever possible to offer the best solution quickly

Qualification

MacOS supportWindows 10/11 supportOffice 365 administrationTroubleshooting skillsActive DirectoryZoomMicrosoft TeamsTicketing systemsAsset managementWi-Fi troubleshootingLAN troubleshootingVendor supportCreative thinkingEffective communicationDocumentation abilitiesCollaboration

Required

Minimum of 1 year experience with managing people and direct reports for an IT team

Minimum of 2 years macOS & iOS support experience in a corporate environment

Minimum of 5 years Windows 10/11 support experience in a corporate environment

Strong basic and advanced troubleshooting skills

Experience with Office 365 administration (Intune, Entra ID (formerly Azure AD), SharePoint, Exchange, etc.)

Experience with Active Directory or similar tools like ADManager

Creative thinking (thinking 'outside the box') and resourcefulness

Effective communication skills, both verbal and written

Strong documentation abilities

Experience with the full Office 365 suite

Prior experience with Zoom and Microsoft Teams conferencing

Experience with common ticketing systems, like Jira or ServiceNow, with SLAs and KPIs tied to them

Local to the Westlake, TX area, with the ability to travel at short notice, when required

Able to prioritize based on impact and urgency

Preferred

Experience with asset management tools and processes

Experience with directly supporting executives (Senior VP levels and higher)

Wi-Fi and LAN troubleshooting

Experience with ISO audit preparation and remediation

Experience collaborating with different departments

Experience working with 3rd party vendors for support

Company

Solera Holdings, LLC.

Glassdoor2.8

Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services.

Founded in 2005

West Lake Hills, Texas, USA

5001-10000 employees

https://www.solera.com/

H1B Sponsorship

Solera Holdings, LLC. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (2)