Ouro · 1 day ago
Agency Resolution Analyst
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expOuro is a global financial services and technology company focused on innovative financial solutions. They are looking for an Agency Resolution Analyst to track and investigate consumer complaints, oversee process improvements, and identify potential risks to the company.
FinanceFinancial ServicesTransaction Processing
Responsibilities
Track, investigate, and prepare responses to consumer complaints
Oversees and makes suggestions for improvements to daily automated and manual processes
Process administrative material and tasks
Identify and escalate issues that may be a risk to the company
Perform other duties, as assigned
Qualification
Required
1-2 years' experience in Financial Services related field, 2-5 years of experience in Complaints Resolutions
Excellent written communication skills
Excellent listening skills and ability to build rapport with customers
High level of attention to detail, with a proactive and can do approach to problem solving
Ability to multitask
Proficiency with MS Office products
College degree or equivalent years of experience
Knowledge of Prepaid Card and Demand Deposit Account regulations or other regulatory training
Experience handling complaints in a regulated environment
Company
Ouro
Ouro offers innovative financial services and technology solutions, focusing on financial empowerment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Frances Pinedo
COO
Sara Walsh
Director, Global Partnerships
Company data provided by crunchbase