Jasper · 1 day ago
Enterprise Customer Success Manager
United States
Full-time
Remote
Senior Level
$145K/yr - $165K/yr
7+ years expJasper is the leading AI marketing platform, enabling innovative companies to enhance their marketing workflows and drive higher ROI. The Enterprise Customer Success Manager will manage a portfolio of enterprise customers, ensuring their success and driving renewals through strategic engagement and collaboration with cross-functional teams.
Artificial Intelligence (AI)ContentContent Marketing
Responsibilities
Own and manage a focused portfolio of 10-25 enterprise customers, tailoring strategies to drive renewals, identify growth opportunities, and ensure account retention
Develop and execute engagement strategies to help customers leverage Jasper's AI solutions across various industries and business functions
Serve as a trusted advisor, ensuring customers achieve maximum value and broad product adoption
Become a product expert and develop best practices to help customers unlock Jasper's full functionality
Collaborate closely with Sales, Support, Product, and Engineering teams to share customer feedback, resolve escalations, and deliver outstanding customer experiences
Influence Jasper's product roadmap by representing the voice of the customer and sharing actionable insights
Qualification
Required
7+ years of experience as a Customer Success Manager in a SaaS environment (preferably Martech), including 3+ years of experience managing enterprise accounts and achieving commercial targets
Proven expertise in managing complex accounts, strategic renewals, and long-term customer success with enterprise-level customers
Exceptional interpersonal skills and a track record of building strong relationships across various levels, including C-suite executives
Experience presenting to large and diverse audiences, with excellent communication and influencing skills
Strong organizational skills with the ability to prioritize accounts and manage time effectively
Demonstrated ability to orchestrate cross-functional resources to ensure customer success
Excitement for a dynamic startup environment and the opportunity to help scale the Customer Success team
Benefits
Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families
401(k) program with up to 2% company matching
Equity grant participation
Flexible PTO with a FlexExperience budget ($900 annually) to help you make the most of your time away from work
FlexWellness program ($1,800 annually) to help support your personal health goals
Generous budget for home office set up
$1,500 annual learning and development stipend
16 weeks of paid parental leave
Company
Jasper
Jasper is an AI platform specifically designed for marketing, enabling users to generate high-quality content.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$131MKey Investors
Insight PartnersFoundation Capital
2022-10-17Series A· $125M
2021-11-08Series Unknown
2021-06-05Seed· $6M
Leadership Team
Timothy Young
CEO
Chris Hull
Co-Founder
Recent News
Crunchbase News
2025-12-26
Foundation Capital
2025-12-24
GlobeNewswire
2025-12-16
Company data provided by crunchbase