UBS · 1 day ago
BUSA Service Transformation Analyst
Weehawken, NJ
Full-time
Onsite
Entry, Mid Level
$105K/yr - $130K/yr
2+ years expUBS is a leading global wealth manager and universal bank headquartered in Zurich, Switzerland. They are seeking a BUSA Service Transformation Analyst to centralize servicing across BUSA products, focusing on designing and implementing service strategies to enhance client service experiences.
Asset ManagementBankingFinancial ServicesWealth Management
Responsibilities
Support the design of the service strategy to deliver exceptional client service across the banking life cycle, including account opening, new products, and post-origination service experiences
Develop a bespoke service model to centralize banking services, ensuring clients can receive assistance for any UBS BUSA product from a single point of contact
Create a multi-channel service and support strategy to enhance client accessibility and convenience
Collaborate with cross-functional teams to gather necessary input and feedback for the BUSA Service Transformation delivery
Support the development of comprehensive recommendations on market segmentation that align with current business and service practices while enabling future go-to-market strategies
Develop client service coverage models that cater to both wealth management clients and bank-only clients
Establish interaction models between clients and various teams, including sales, service, and product specialists, to streamline communication and service delivery
Engage in data collection, draw insights from analysis, and develop compelling, synthesized recommendations to inform strategic decisions
Qualification
Required
A university degree or 2+ years of equivalent experience in service strategy, general strategy, or management consulting
Experience in financial services for 2+ years
Knowledge and passion for growth strategy, service team structure, and operations excellence
Excellent problem-solving and analytical skills, attention to detail, and project management capabilities
Proficiency in Microsoft Excel, PowerPoint, and PowerBI
Strong communication skills, both verbal and written
Ability to work effectively within a highly collaborative team setting
Highly organized with a willingness to remain responsive
Experience in Agile environments
Benefits
Discretionary incentive compensation
Flexible working options
Company
UBS
UBS is a financial services firm engaged in wealth management, investment banking, asset management, and retail banking.
10001+ employees
H1B Sponsorship
UBS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (3)
2022 (6)
2021 (5)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$12.57B2025-11-03Post Ipo Debt· $3.25B
2025-09-09Post Ipo Debt· $1.17B
2024-09-06Post Ipo Debt· $1.5B
Leadership Team
Sergio P. Ermotti
Group Chief Executive Officer
James Walker
Head CTO for Core Technology & Platforms
Recent News
2026-01-05
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2026-01-03
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