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FirstService Residential · 1 day ago

Senior Vice President Community Management (HOA)

Denver, CO

Full-time

Onsite

Director/Executive

$160K/yr - $175K/yr

10+ years exp

FirstService Residential is seeking a Senior Vice President to lead business efforts in the community management sector. The role involves managing operations, developing business strategies, and ensuring financial performance while providing executive leadership and strategic direction.

Property ManagementReal Estate

Responsibilities

Management operations and sited operations of all verticals

Responsible for annual business plan - driving financial performance to achieve targeted performance margins as identified in business plan

Provide overall executive leadership and strategic direction of the Association Management division and Operations in Colorado. This includes frequent interaction with association/property Managers, business leaders, existing clients, prospective new clients, FirstService affiliates and FirstService Residential senior leadership

Provides year-end input to the corporate budget and specifically, to those line items within area of responsibility

Maintain client retention goals as outlined in the business plan

Works collectively with the regional leadership and colleagues on strategies to effect and implement new company procedures, policy changes, etc

Follows regional and/or national policies and operational protocols

Implement best practices, innovation, creative thinking and employment of business practices throughout the company

Drives and support the launch of new clients into the company’s operations both prior to the effective date of the new contract and up through an established onboarding process

Reviews and approves direct report expense reimbursables

Review and approve operational expenses as required through regional/national policies

Adheres to all company policies and guidelines

Anticipate needs across the company and manage companywide resources to provide timely and reliable service to internal and external customers; prioritize and communicate

Hold oneself and team accountable for delivering on business goals

Demonstrates excellent organizational and time management skills

Demonstrate and model company values with internal and external customers

Excellent oral presentation and written communication skills; communicate effectively with non-leadership associates and balance being detail-oriented with seeing the bigger picture

Demonstrate awareness of variables which could affect employee retention and/or morale; is a leader in developing strategies to ensure employee engagement and retention

Proven leadership and change management skills on a large scale

Excellent relationship skills with external and internal clients; is persuasive and patient, listens well

Ability to work well under pressure and deadlines; committed to getting the job done

A strategic thinker; able to prioritize and use sound judgment and decision-making

Creative and takes initiative, self-assigns ownership

Identifies, manages, and mitigates risks

Drives assigned company initiatives, department goals and objectives and other strategic planning initiatives as assigned

Ideal but not mandatory, a solid understanding of Association laws impacting company operations and client service lines for the State of Colorado

As community and industry involvement are important to FirstService Residential's business philosophy, participates as necessary (e.g. CAI, ULI, Local Affiliations)

Commitment to attending all designated company meetings and events as well as leadership meetings, area of responsibility team meetings, and others that may be promulgated from time to time

Proven experience with the business development of new clients, and proven success in client relations and retention

Lead new business development efforts across multiple company interests - drives and partners with business development, sales and marketing department leaders to meet projected growth targets in accordance with division business plan

Ensure the utilization of proprietary CRM database in accordance with national standards

Build an organizational culture and lead in a manner in which passion for excellence and continuous improvement is innate

Maintain a deep and ongoing understanding of staff performance throughout the company

Drives or supports other management team members in the recruiting, hiring, and separation of personnel

Drives alignment of resource planning to prepare and identify resources/ personnel required for growth within margin guidelines for new business and succession

Recognizes strengths and weaknesses of key staff members and adjusts job descriptions, positions, and training accordingly in order to maximize the return on human potential to benefit both associate retention as well as company performance

Assess effectiveness of processes, probe as needed; plan and implement improvements

Ensure employee work processes, roles/responsibilities, habits and payroll processes are executed according to policies and applicable wage and hour laws; review and approve payroll with strict adherence to deadlines for area of responsibility

Qualification

Executive leadership experienceBusiness developmentTeam performance managementClient relationsOrganizational skillsChange managementRisk managementTime managementCollaborationStrategic thinking

Required

Has a minimum of 10 years of successful corporate management and executive leadership experience

Must have proven experience in the development of and performance management of highly successful teams, with at least 5-8 direct reports for 10 or more years of career tenure

Demonstrates excellent organizational and time management skills

Must work effectively with co-workers, customers and others by sharing ideas in a constructive and collaborative manner

Must be willing to travel overnight between regional offices and any other regional travel as required by FirstService Residential to perform to the job standards and requirements to be effective

Regular and predictable attendance

Ideally possesses a four-year college degree

8-10 years of applicable experience in the field of executive level leadership