PowerSchool · 2 weeks ago
Customer Success Manager (Plano)
Dallas, TX
Full-time
Onsite
Mid, Senior Level
$59K/yr - $79K/yr
5+ years expPowerSchool is a global leader in cloud-based software for K-12 education, dedicated to powering personalized education for students. The Customer Success Manager will focus on ensuring customers achieve their desired outcomes with PowerSchool products through strong relationships and proactive engagement.
Responsibilities
Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool
Collaborate with customers to maximize the adoption and utilization of PowerSchool products, ensuring they derive maximum value from our solutions
Develop and implement tailored Success Plans for strategic customers, aligning their goals with PowerSchool's solutions to drive mutual success
Conduct regular EBRs to review overall relationship health, address challenges, and identify opportunities for enhancement
Work closely with internal teams, including Sales, Support, Professional Services, and Product to ensure value delivery for customers
Proactively lead discussions with internal stakeholders to mitigate risk and improve the overall health of the customer relationship
Act as a customer advocate within PowerSchool, providing insights and feedback to contribute to the continuous improvement of our products and services
Strategize on renewals working closely with the rest of the Account Team
Effectively forecast customer health and risk of attrition
Collaborate with sales teams to ensure growth attainment and increased footprint
Qualification
Required
5 years prior experience in a Customer Success, Account Management, or technical support role
Bachelor's degree or equivalent, or equivalent years of relevant work experience
Attention to detail and a strong bias for action
Strategic thinking with the ability to align solutions to customer goals
Proficient in Microsoft Office suite
Mastery level of delivering difficult messages when necessary
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
Preferred
Salesforce experience preferred
Understanding of K-12 education systems and technology preferred
Software-as-a-service (SaaS) experience preferred
Associate's degree or equivalent work experience
Benefits
Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D)
Flexible Spending Accounts and Health Savings Accounts
Short-Term Disability and Long-Term Disability
Comprehensive 401(k) plan
Generous Parental Leave
Unrestricted paid time off (known as Discretionary Time Off - DTO)
Wellness Program, including ClassPass & Employee Assistance Program
Tuition Reimbursement
Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage
Company
PowerSchool
PowerSchool is a leading provider of cloud-based software for K-12 education in North America.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Hardeep Gulati
Chief Executive Officer
Rajendra (Rajen) Datta
Chief of Staff to CEO
Company data provided by crunchbase