Nebraska Methodist Health System ยท 1 day ago
Service Secretary - Mother Baby - 24 Hours/Week - Days
Omaha, NE
Full-time
Onsite
New Grad, Entry LevelNebraska Methodist Health System focuses on providing exceptional care to the communities it serves. The Service Secretary role supports patient care delivery by providing clerical services and ensuring a positive environment for patients and visitors.
Health CareHospitalMedicalNon Profit
Responsibilities
Promote positive impression and welcoming environment through customer service
Courteously greets and gives directions to patients, family members, visitors, physicians, staff, and other customers
Maintains safe, clean and neat work environment
Has no food at reception area; all drinks must be covered
Promote quiet environment at the Reception Desk and in the hallways
Demonstrate good communication style and interpersonal communication skills with patients/families
Prompt response and follow-up
Provide appropriate service specific to the age of the customer/patient, to ensure understanding and comfort level of treatment, as outlined in the Population Specific Criteria
Identify opportunities and provides individualized customer service according to customer needs
Screen visitors according to protocols
Handle all general communication duties
Answers telephones promptly, courteously and with a smile; identifies self and unit
Maintains and operates the call and/or phone system
Distributes mail if applicable
Faxes/copies/scans information as required/requested
Makes announcements in a professional manner
Contacts caregiver promptly when patients have arrived
Maintains privacy and confidentiality of patients and staff information
Assist with maintenance of electronic medical records
Establish the initial patient chart upon admission
Maintain chart documents according to protocol
Process charts upon dismissal, breaks down chart so available for HIM timely and accurately
Help prepare records as appropriate for patient transfers and/or referrals
Scan medical documents in a timely and accurate manner
Directly responsible to the staff nurse and/or staff and assists in the care of the patient by performing delegated activities utilizing the reciprocal process of the 4 Rights of Delegation
Right task (within the scope of practice, according to the job description, and based on the desired outcome, task routine, non-complex, low risk and predictable outcome.)
Right person (assess competency by certification/licensure, job description, skills checklist, demonstrated skill.)
Right communication (clear, concise, correct, complete.)
Right feedback: The Reciprocal Process (timely, specific, checkpoints.)
Perform other unit specific duties as assigned
Assist in keeping the environment clean and tidy
Maintain, organize, and stock supplies
Qualification
Required
High school diploma, General Educational Development (GED) or equivalent required
Excellent interpersonal and customer service skills necessary to communicate with physicians, callers, visitors, patients, family, and team members by verbal and written communication
Skills and knowledge in order to prepare reports, perform calculations, keep records, and deal effectively with people
Ability to utilize a variety of computer applications
Excellent grammar, punctuation, spelling, and presentation layout skills
Knowledge of office procedures and principles of record keeping. Ability to read medical records
Ability to type 30 to 40 wpm with accuracy
Medium Work - Exerting up to 50 pounds of force
Preferred
Medical terminology preferred
Benefits
Competitive pay
Excellent benefits
Company
Nebraska Methodist Health System
Our mission is simple: improving the health of our communities by the way we care, educate and innovate.
Founded in 1982
5001-10000 employees
H1B Sponsorship
Nebraska Methodist Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (10)
2021 (2)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Steve Goeser
President and CEO
Jeffrey (Jeff) Francis
VP of Finance & CFO
Recent News
bloomberglaw.com
2024-11-05
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