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DigiCert · 1 day ago

Customer Service Specialist

Lehi, UT

Full-time

Hybrid

Entry Level

$19.23/hr - $19.23/hr

1+ years exp

DigiCert is looking for a detail-oriented, energetic Customer Service Specialist to join our team. The Customer Service Specialist will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software, including executing validation scripts and reviewing completed test results.

Digital MediaSecuritySEOSkill Assessment

Hiring Manager

Ferdolyne Petersen

Responsibilities

Project a professional company image through phone, chat and email interactions

Recognize, document and alert supervisors of trends in customer calls

Research customer organizations and verify organization contact details online

Answer pre-sales and customer inquiries via phone, email, and live chat

Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems

Coordinate the implementation or scheduling of validation testing with affected departments and personnel

Study product characteristics or customer requirements and confer with management to determine validation objectives and standards

Create, populate, or maintain databases for tracking validation activities, test results, or validated systems

Qualification

Customer service experienceMicrosoft products proficiencyCommunication skillsDetail-orientedTeam oriented

Required

High School Diploma or equivalent

1+ years of experience in customer service

Comfortable working on a computer daily and conversing over the phone and through email

Strong oral, written and interpersonal communication skills

Proficient knowledge of Microsoft products and other applicable software or applications

Detailed-oriented with excellent organization skills

Self-motivated, manage your time well, and get things done

Team oriented and ability to work with people from diverse backgrounds

Preferred

Bachelors degree in IT, Computer Science, or other technical degree

2+ years of experience in a customer service role within the tech industry

Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

Generous time off policies

Top shelf benefits

Education, wellness and lifestyle support

Company

DigiCert

DigiCert is a technology company focused on digital security.

Founded in 2003

Lindon, Utah, USA

1001-5000 employees

http://www.digicert.com/

Funding

Current Stage

Late Stage

Total Funding

$9.3M

Key Investors

Runway Growth CapitalCrosspoint Capital Partners

2025-10-09Debt Financing· $9.3M

2021-12-14Private Equity

2019-07-10Private Equity

Leadership Team

Amit Sinha

CEO, Board Member

Jugnu Bhatia

Chief Financial Officer

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