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Ackermann Group · 1 day ago

Centralized Leasing Consultant

Cincinnati, OH

Full-time

Onsite

Entry Level

1+ years exp

Ackermann Group is a long-standing company in real estate development and property management, based in the Midwest. They are seeking a full-time Centralized Leasing Consultant to manage the leasing process for multiple properties, focusing on customer service, lead generation, and application processing.

Asset ManagementProperty ManagementReal Estate

Responsibilities

Handles all aspects of the leasing process from initial inquires to lease signing, including sales and administrative aspects with occasional light manual labor

Establishes and maintains a comprehensive understanding of community product knowledge, fair housing, and lease policies

Ensures all documentation related to leasing, fair housing compliance, and resident interactions is accurate, complete, and timely

Establishes and maintains knowledge of basic community data points including # of units, year built, building materials, utility providers etc

Maintains a current understanding of area micro and macro market conditions sufficient to accurately influence the sales approach

Acts as first point of contact to respond to prospect and resident queries via technology or phone, converting prospect queries into physical tours and distributing complex matters to appropriate person or member of Management

Delivers exceptional customer experiences that garner positive reviews

Takes initiative to anticipate and resolve resident issues and inquiries independently. This includes proactively identifying areas for improvement in customer satisfaction and providing solutions or recommendations to Community Manager, thereby contributing to a positive and supportive community experience

Completes all administrative aspects (i.e, guest card completion, lease preparation etc.) associated with the leasing or move in process

Documents (and potentially helps schedule) routine service needs expressed by residents

Demonstrates proficiency in property management and CRM software for managing prospect information, resident details, tasks, and follow-ups. This includes accurately logging guest cards, tracking resident interactions, scheduling appointments, and generating reports to support leasing efforts and community goals

Works effectively as part of a team, fostering open communication and support among community staff, including the Maintenance team and Community Manager. This collaboration ensures that resident needs are met quickly and effectively, promoting a high level of satisfaction within the community

Takes responsibility for other work-related tasks as assigned by Manager; including not limited to lead management, scheduled follow up, application process, renewal conversations, work order follow up, and social media support