Nsight Health · 1 day ago
Technical Support Agent
United States
Full-time
Remote
Entry, Mid Level
$70K/yr - $80K/yr
2+ years expNsight Health is transforming healthcare delivery through innovative technology solutions. The Technical Support Agent will be the first line of triage for technical inquiries, responsible for resolving issues, documenting feedback, and collaborating with the development team.
Health CareHospitalMedical
Responsibilities
Serve as the primary point of contact for incoming technical issues related to our product from staff, clients, and partners
Complete outbound support phone or video calls
Triage and resolve common product issues; escalate unresolved bugs or system behaviors to the dev team
Monitor and troubleshoot webhook/API integrations with device partners to ensure timely and accurate transmission of patient data into our system; work with vendors and internal teams to resolve data discrepancies or connection issues
Log and track tickets using internal tools (e.g., Jira, Hubspot, Slack)
Write clear bug reports with reproducible steps, system context, and screenshots or screen recordings
Assist internal teams by answering product functionality questions and providing clarity on the product roadmap
Help maintain internal documentation for troubleshooting and product support workflows
Participate in product knowledge training and contribute insights from support conversations to improve UX
Qualification
Required
2+ years experience in technical support, product support, or application support role (preferably healthcare tech)
Experience working with APIs and webhooks, including the ability to troubleshoot integration issues, and communicate effectively
Familiarity with bug reporting, ticketing tools, and collaboration platforms (e.g., Jira, Confluence, Slack)
Ability to clearly explain technical concepts to both technical and non-technical audiences
Experience working with QA, developers, and product teams on issue reproduction and resolution
Self-starter with strong organizational skills and attention to detail
Comfort working in a startup-paced, remote-first environment
Proficient in Google Workspace (Gmail, Google Meet, Docs, Sheets, Slides, Gemini, etc) with the ability to collaborate, communicate, and manage documentation efficiently in a cloud-based environment
Demonstrate strong troubleshooting skills by identifying root causes and asking targeted, effective questions to gather relevant information
Exhibit exceptional customer service skills with patience, empathy, and professionalism when supporting users of varying technical abilities
Thrive in a collaborative team environment, contributing effectively while maintaining accountability for individual responsibilities
Preferred
Exposure to remote patient monitoring, EHR integration, or healthcare interoperability (not required, but recommended)
Comfortable working in Jira and Confluence environments to manage tickets and document processes
Experience using HubSpot or other CRMs for managing customer support inquiries and tracking client communications
Basic knowledge of EHR systems is a strong plus
Highly organized and able to multi-task
Benefits
Help shape the support infrastructure for a cutting edge healthcare platform
Work closely with operations, product and engineering leadership
Opportunity to grow into more technical roles as we scale
Fully remote team with flexible work culture
Company
Nsight Health
Nsight is the fastest-growing remote patient monitoring, chronic care management, and behavioral health integration company servicing thousands of healthcare providers nationwide.
201-500 employees
H1B Sponsorship
Nsight Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (2)
2022 (1)
2020 (11)
Funding
Current Stage
Growth StageTotal Funding
$0.07M2024-02-14Seed· $0.07M
Leadership Team
Michael Ciullo
Founder & CEO
Tim Clark
Chief Technology Officer
Company data provided by crunchbase