OhioHealth · 1 day ago
Patient Service Representative
Columbus, OH
Full-time
Onsite
Entry Level
1+ years expOhioHealth is a health system that emphasizes wellness and partnership in healthcare. The Patient Service Representative is responsible for providing exceptional customer service, managing patient interactions, and ensuring accurate information is processed in the EMR system.
Health Care
Responsibilities
Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates
Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time
Makes outbound calls with according to the standard work and following customer service standards
Accurately identifies patient in the EMR system
Adhere to the department Standard Work
Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality
Uses critical thinking skills to make decisions, resolve issues, or escalate concerns
Verifies insurance eligibility using online eligibility system, payer websites or by phone call
Processes faxes and transcribes information into the system’s EMR
Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up
Schedules outpatients appointments
Generates, prints, and provides patient estimates utilizing price estimator products
Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information
Answers questions or concerns regarding insurance residuals and self-pay accounts
Uses knowledge of CPT codes to accurately select codes from clinical descriptions
Identifies and/or determines patient Out of Network acceptance into the organization
Explains billing procedures, hospital policies and provides appropriate literature and documentation
Update/notate all accounts using appropriate standard work
Reviews insurance information and determines need for referrals and/or financial counseling
Educates patients on MyChart, including activation
Adhere to policy and procedures
Participate in and contribute to development of Lean processes
Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.)
Work collectively in a professional manner
Confirms physician's orders/visit purpose
Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing
Obtains Release of Information authorization from patients to release medical records
Uses conflict resolution skills and service recovery to handle customer service concerns
Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately
Provides information to physician offices and other hospital departments when needed
Qualification
Required
High School or GED (Required)
Typing of 40 wpm
Excellent communication skills
Excellent organization skills
Basic computer skills
1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service
1-2 years previous experience in a Medical Office setting
1-2 years previous experience in a Call Center
1-2 years previous experience in Collections
Company
OhioHealth
The largest integrated healthcare delivery network in central Ohio.
10001+ employees
H1B Sponsorship
OhioHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (14)
2023 (5)
2022 (1)
2021 (8)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Parkinson's Foundation
2024-10-14Acquired
2023-07-25Grant
Leadership Team
L
Lora Montgomery
Operations Manager, Service Excellence
Yvonne Rayburn
Digital Marketing Manager
Recent News
2025-12-10
2025-12-02
Company data provided by crunchbase